Ticket / PT.BORNEO INOVASI GEMILANG
Pengecekan & Perbaikan Reverse DNS (PTR) Bignet yang Tidak Resolve
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 206Closed 200Resolved 3
Meta
Customer PT.BORNEO INOVASI GEMILANGStatus closedPattern ONU online but no internet
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1030 | in_progress | PERBAIKAN JALUR PON 10 PENGKOLAN |
| #1026 | closed | PERBAIKAN BROADBAND A/N ADE LILIS ROHANA |
| #1025 | in_progress | ONU HUBIN dan PERPUSTAKAAN |
| #1016 | closed | PERBAIKAN BROADBAND A/N LILIS ROHANA |
| #1015 | in_progress | PERBAIKAN BROADBAND A/N ANDRIYANA/NUNUNG |
| #1010 | closed | PERBAIKAN BROADBAND A/N SUMARNI PUPUT |
| #1009 | closed | PERBAIKAN BROADBAND A/N LUSI YANTI |
| #1008 | closed | PERBAIKAN BROADBAND A/N MELA AYU LESTARI |
| #1005 | closed | PERBAIKAN BROADBAND A/N AMINATUL ROSIDAH |
| #1001 | closed | PERBAIKAN BROADBAND A/N NURHANI SUPANGKAT |
Raw JSON
{"id":140,"customer_id":41,"ticket_type":"corporate","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":0,"assigned_role":"noc","request_by":"TOMMY","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"Pengecekan & Perbaikan Reverse DNS (PTR) Bignet yang Tidak Resolve","description":"<ul>\r\n<li>User bignet RSUD Singkawang request PTR ip 103.67.48.36 ke domain mail.spairum.my.id </li>\r\n<li>Tim set PTR pada server DNS namun hasilnya tidak resolve</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" style=\"max-width: 100%;height: 261px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/1318a26d-0119-475f-8332-e1ed8a3bbb5c.jpeg\" alt=\"Attachment\" width=\"522\" /></p>\r\n<p> </p>","status":"closed","priority":"medium","created_by":3,"created_at":"2026-02-22 12:36:04","updated_at":"2026-02-22 12:41:12","last_activity":"2026-02-22 12:41:12","company_name":"PT.BORNEO INOVASI GEMILANG","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"","reply_count":1,"assignees":[{"type":"role","value":"noc","display_name":"NOC"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/1318a26d-0119-475f-8332-e1ed8a3bbb5c.jpeg, http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot-2026-02-22-at-12.40.27-PM.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot-2026-02-22-at-12.39.47-PM.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot-2026-02-22-at-12.39.01-PM.png","replies":[{"id":180,"user_id":3,"display_name":"Chairul Syawal","reply_text":"<ul>\r\n<li>PTR sudah di set dan hasil pengecekan baik dari firewal maupun ip telah dilakukan namun masih belum resolve</li>\r\n<li>Melakukan pengecekan lebih lanjut dan di cek jika domain dns nya tidak reply dan tidak aktif</li>\r\n<li>Melakukan pembelian domain bigemilang.net karena dicek sudah tidak aktif lama.</li>\r\n<li>Konfigurasi domain di dewaweb dan set nameserver ke ip dns</li>\r\n<li>DNS dan PTR sudah resolve\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" style=\"max-width: 100%;height: 137px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot-2026-02-22-at-12.40.27-PM.png\" alt=\"Attachment\" width=\"432\" /></p>\r\n<p> </p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" style=\"max-width: 100%;height: 263px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot-2026-02-22-at-12.39.47-PM.png\" alt=\"Attachment\" width=\"508\" /></p>\r\n<p> </p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" style=\"max-width: 100%;height: 142px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot-2026-02-22-at-12.39.01-PM.png\" alt=\"Attachment\" width=\"484\" /></p>\r\n<p> </p>\r\n</li>\r\n</ul>","created_at":"2026-02-22 12:40:49"}]}