Ticket / PT.BORNEO INOVASI GEMILANG
Pengecekan & Perbaikan Reverse DNS (PTR) Bignet yang Tidak Resolve
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 144Closed 138Resolved 4
Meta
Customer PT.BORNEO INOVASI GEMILANGStatus closedPattern ONU online but no internet
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #714 | open | SURVEY RECONNECT - AN ELISA VIONI |
| #704 | in_progress | PENGECEKAN ODP.1.6.6/8 BANTAR KEMANG |
| #699 | resolved | PERBAIKAN BROADBAND A/N RENI NURAENI |
| #687 | closed | SSID TIDAK TERBACA |
| #682 | closed | PON BLINKING A/N SRI LESTARI |
| #681 | closed | TIDAK BISA KONEK KE TV a/n NOVI NURHAYATI |
| #678 | closed | MODEM OFFLINE A/N SRI LESTARI |
| #668 | closed | PERGANTIAN PERANGKAT (CONVERTER) |
| #667 | closed | PEMINDAHAN LOKASI MODEM |
| #663 | closed | PENGECEKAN CISASAH |
Raw JSON
{"id":140,"customer_id":41,"ticket_type":"corporate","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":0,"assigned_role":"noc","request_by":"TOMMY","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"Pengecekan & Perbaikan Reverse DNS (PTR) Bignet yang Tidak Resolve","description":"<ul>\r\n<li>User bignet RSUD Singkawang request PTR ip 103.67.48.36 ke domain mail.spairum.my.id </li>\r\n<li>Tim set PTR pada server DNS namun hasilnya tidak resolve</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" style=\"max-width: 100%;height: 261px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/1318a26d-0119-475f-8332-e1ed8a3bbb5c.jpeg\" alt=\"Attachment\" width=\"522\" /></p>\r\n<p> </p>","status":"closed","priority":"medium","created_by":3,"created_at":"2026-02-22 12:36:04","updated_at":"2026-02-22 12:41:12","last_activity":"2026-02-22 12:41:12","company_name":"PT.BORNEO INOVASI GEMILANG","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"","reply_count":1,"assignees":[{"type":"role","value":"noc","display_name":"NOC"}]}