Ticket / PT.BORNEO INOVASI GEMILANG
VPN EYZET TIDAK RUNNING
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 27Closed 26Resolved 1
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Customer PT.BORNEO INOVASI GEMILANGStatus closedPattern WiFi / router local slow
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #717 | closed | MODEM ERROR A/N SITI SANIAH |
| #664 | closed | DISMANTLE ROUTER TPPAS NAMBO |
| #654 | closed | PERBAIKAN KONEKSI SINYAL MODEM TIDAK SAMPAI A/N MUHAMMAD WAHYUDI |
| #640 | closed | PERBAIKAN MODEM ERROR A/N AYU WANTIRA |
| #570 | closed | PERGANTIAN PERANGKAT |
| #560 | closed | GANTI MODEM - AN FERRY CS |
| #509 | closed | PERMASALAHAN PPPOE PADA ROUTER ROUDUS |
| #495 | closed | PENGECEKAN IP PUBLIC IAIN |
| #463 | closed | PERBAIKAN CORPORATE - PT ALAM NGARIUNG SEJAHTERA |
| #452 | closed | PERBAIKAN CORPORATE - PT ALAM NGARIUNG SEJAHTERA |
Raw JSON
{"id":72,"customer_id":41,"ticket_type":"corporate","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":5,"assigned_role":"noc","request_by":"TOMMY","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"VPN EYZET TIDAK RUNNING","description":"<p data-start=\"155\" data-end=\"236\">Dilakukan pengecekan terhadap VPN EZ yang terdeteksi tidak dalam kondisi running.</p>\r\n<p data-start=\"238\" data-end=\"499\">Berdasarkan informasi dari tim NOC sebelumnya, router MikroTik <strong data-start=\"301\" data-end=\"313\">RO-KOBAR</strong> direkomendasikan untuk dilakukan <strong data-start=\"347\" data-end=\"375\">downgrade versi RouterOS</strong>, karena versi yang digunakan saat ini dinilai terlalu tinggi dan berpotensi menyebabkan VPN EZ tidak dapat berjalan normal.</p>\r\n<p data-start=\"501\" data-end=\"607\">Namun setelah dilakukan proses pengecekan dan penyesuaian versi, VPN EZ masih belum dalam kondisi running.</p>\r\n<p data-start=\"609\" data-end=\"877\">Setelah dilakukan troubleshooting lebih lanjut, ditemukan bahwa <strong data-start=\"673\" data-end=\"777\">IP Rafatek yang digunakan sebagai endpoint VPN EZ tidak dapat dilakukan ping melalui jaringan Telkom.</strong></p>\r\n<p data-start=\"879\" data-end=\"955\">Sebagai langkah penanganan sementara, dilakukan perubahan jalur dengan cara:</p>\r\n<ul data-start=\"957\" data-end=\"1053\">\r\n<li data-start=\"957\" data-end=\"985\">\r\n<p data-start=\"959\" data-end=\"985\">Mengarahkan IP Public EZ</p>\r\n</li>\r\n<li data-start=\"986\" data-end=\"1053\">\r\n<p data-start=\"988\" data-end=\"1053\">Melalui gateway IP tunnel:<br data-start=\"1014\" data-end=\"1017\" /><strong data-start=\"1019\" data-end=\"1053\">RO-KOBAR → RO-VPN-BIGNET-CYBER</strong></p>\r\n</li>\r\n</ul>\r\n<p data-start=\"1055\" data-end=\"1155\">Setelah perubahan tersebut dilakukan, konektivitas VPN EZ dapat melewati jalur tunnel yang tersedia.</p>","status":"closed","priority":"medium","created_by":5,"created_at":"2026-02-11 08:18:27","updated_at":"2026-02-18 16:53:05","last_activity":"2026-02-18 16:53:05","company_name":"PT.BORNEO INOVASI GEMILANG","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Muhammad Naufal Iskandar","reply_count":0,"assignees":[{"type":"employee","value":"5","display_name":"Muhammad Naufal Iskandar"},{"type":"role","value":"noc","display_name":"NOC"}]}