MODEM ERROR A/N VINI MULYANI

{"id":886,"customer_id":235,"ticket_type":"broadband","eyzet_customer_id":"231019w2x150@ldgp.net","eyzet_customer_name":"VINI MULYANI","employee_id":34,"assigned_role":"","request_by":"VINI MULYANI","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"MODEM ERROR A/N VINI MULYANI","description":"<ul>\r\n<li>Menerima informasi dari customer bahwa jaringan lemot</li>\r\n<li>Saat di cek melalui sistem, modem loadingnya lama sekali</li>\r\n</ul>","status":"closed","priority":"medium","created_by":22,"created_at":"2026-07-13 11:14:59","updated_at":"2026-07-14 07:45:03","last_activity":"2026-07-14 07:45:03","company_name":"VINI MULYANI","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"rahmat hidayat","reply_count":3,"assignees":[{"type":"employee","value":"34","display_name":"rahmat hidayat"}],"images":"","replies":[{"id":1597,"user_id":22,"display_name":"Noc Rafatek","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: July 13, 2026 11:30 am<br>• Created By: Noc Rafatek<br>• Assigned To: rahmat hidayat<br>• Status: changed from Open to In Progress","created_at":"2026-07-13 11:15:19"},{"id":1603,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal July 14, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-07-13 21:11:31"},{"id":1606,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<ul>\r\n<li>Telah dilakukan pengecekan di lokasi oleh tim teknis dan penggantian modem</li>\r\n</ul>","created_at":"2026-07-14 07:44:52"}]}