Ticket / IWAN SUHERMAN
PERBAIKAN A/N IWAN SUHERMAN
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 30Closed 29Resolved 1
Meta
Customer IWAN SUHERMANStatus closedPattern WiFi / router local slow
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #944 | closed | MODEM ERROR A/N RASYEED HUSEN |
| #886 | closed | MODEM ERROR A/N VINI MULYANI |
| #717 | closed | MODEM ERROR A/N SITI SANIAH |
| #664 | closed | DISMANTLE ROUTER TPPAS NAMBO |
| #654 | closed | PERBAIKAN KONEKSI SINYAL MODEM TIDAK SAMPAI A/N MUHAMMAD WAHYUDI |
| #640 | closed | PERBAIKAN MODEM ERROR A/N AYU WANTIRA |
| #570 | closed | PERGANTIAN PERANGKAT |
| #560 | closed | GANTI MODEM - AN FERRY CS |
| #509 | closed | PERMASALAHAN PPPOE PADA ROUTER ROUDUS |
| #495 | closed | PENGECEKAN IP PUBLIC IAIN |
Related by customer
| ID | Status | Subject |
|---|
Raw JSON
{"id":964,"customer_id":558,"ticket_type":"broadband","eyzet_customer_id":"122026070002@pjj.net","eyzet_customer_name":"IWAN SUHERMAN","employee_id":34,"assigned_role":"subscriber","request_by":"IWAN SUHERMAN","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"PERBAIKAN A/N IWAN SUHERMAN","description":"<p>Informasi dari user kendala tidak semua device dapat terhubung dengan wifi, dan modem tidak bisa di remote</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/Screenshot-2026-07-28-at-07.29.12.png\" border=\"0\" alt=\"Attachment\" width=\"843\" style=\"max-width: 100%;height: 658px\" /></p>\r\n<p> </p>","status":"closed","priority":"medium","created_by":7,"created_at":"2026-07-28 07:31:00","updated_at":"2026-07-29 07:33:30","last_activity":"2026-07-29 07:33:30","company_name":"IWAN SUHERMAN","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"rahmat hidayat","reply_count":3,"assignees":[{"type":"employee","value":"34","display_name":"rahmat hidayat"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/Screenshot-2026-07-28-at-07.29.12.png, https://portaljagad.rafatek.net/wp-content/uploads/2026/07/1000288416.jpg","replies":[{"id":1805,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: July 28, 2026 9:00 am<br>• Created By: Afifah Indriyani<br>• Assigned To: rahmat hidayat, TS<br>• Status: changed from Open to In Progress","created_at":"2026-07-28 07:46:25"},{"id":1807,"user_id":34,"display_name":"rahmat hidayat","reply_text":"<!--more-->\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/1000288416.jpg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\nPerbaikan an Iwan Suherman, Done","created_at":"2026-07-28 12:19:26"},{"id":1816,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal July 29, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-07-28 21:11:31"}]}