Ticket / OKTAVIANI NUR
MODEM LOSS
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 475Closed 453Resolved 12
Meta
Customer OKTAVIANI NURStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1035 | in_progress | MODEM LOSS A/N CITRA CUSTOMI |
| #1034 | in_progress | MODEM LOSS A/N ANISA MADRONI |
| #1033 | in_progress | PERBAIKAN MODEM LOSS A/N CITRA CUSTOMI |
| #1032 | in_progress | PERBAIKAN MODEM LOSS A/N HARYANTI YANTI |
| #1031 | in_progress | PERBAIKAN REDAMAN TINGGI A/N NENG IDA |
| #1028 | closed | PERBAIKAN ODP LOSS 7.2.6/8 |
| #1027 | in_progress | PERBAIKAN MODEM A/N MUHAMMAD ROHMAN |
| #1024 | closed | PERBAIKAN BROADBAND A/N OCIH ABIZAR |
| #1023 | in_progress | PERBAIKAN BROADBAND A/N SRI ARIANTI |
| #1022 | closed | PERBAIKAN BROADBAND A/N FERA ERLINDA |
Raw JSON
{"id":143,"customer_id":85,"ticket_type":"broadband","eyzet_customer_id":"122025000045@lldn.net","eyzet_customer_name":"OKTAVIANI NUR","employee_id":13,"assigned_role":"subscriber","request_by":"OKTAVIANI NUR","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"MODEM LOSS","description":"<p class=\"aligncenter\">Menerima Laporan dari Customer Broadband AN OKTAVIANI NUR dengan Alamat GG. pangkalan pasir rt02/08, pada hari Senin, 23 February 2026 <br />Laporan : Melalui Web Eyzet Customer tersebut terpantau OFFLINE<br />- Terdapat indikator loss merah pada perangkat di lokasi customer tersebut Menghubungi Customer dan memberi infrormasi bahwa kemungkinan akan dilakukan pengecekan ke lokasi customer untuk mengetahui penyebab masalahnya<br /><br /><img class=\"aligncenter\" style=\"max-width: 100%;height: 440px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/555-1.png\" alt=\"Attachment\" width=\"697\" /></p>\r\n<p> </p>","status":"closed","priority":"medium","created_by":22,"created_at":"2026-02-23 08:58:48","updated_at":"2026-02-25 10:15:49","last_activity":"2026-02-25 10:15:49","company_name":"OKTAVIANI NUR","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Muhammad Ridwan","reply_count":2,"assignees":[{"type":"employee","value":"13","display_name":"Muhammad Ridwan"},{"type":"role","value":"subscriber","display_name":"TS"},{"type":"role","value":"freelance","display_name":"FREELANCE"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/555-1.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/02/uyuyi.png","replies":[{"id":214,"user_id":1,"display_name":"fatwarachman","reply_text":"<p>Bagaimna pelanggan ini?</p>","created_at":"2026-02-24 08:52:33"},{"id":238,"user_id":20,"display_name":"Keysha","reply_text":"<p>Perbaikan An Oktaviani Nur saat ini informasi dari customer dan tim sudah aman dan dapat digunakan kembali, sebelumnya terdapat perbaikan juga di odp OP.14.1.11/8 LLD dikarenakan redaman tinggi pada odp tersebut dan sudah di lakukan perbaikan oleh tim teknisi</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" style=\"max-width: 100%;height: 268px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/uyuyi.png\" alt=\"Attachment\" width=\"374\" /></p>\r\n<p> </p>","created_at":"2026-02-25 10:15:31"}]}