Ticket / OKTAVIANI NUR
MODEM LOSS - A/N OKTAVIANI NUR
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 475Closed 453Resolved 12
Meta
Customer OKTAVIANI NURStatus resolvedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1035 | in_progress | MODEM LOSS A/N CITRA CUSTOMI |
| #1034 | in_progress | MODEM LOSS A/N ANISA MADRONI |
| #1033 | in_progress | PERBAIKAN MODEM LOSS A/N CITRA CUSTOMI |
| #1032 | in_progress | PERBAIKAN MODEM LOSS A/N HARYANTI YANTI |
| #1031 | in_progress | PERBAIKAN REDAMAN TINGGI A/N NENG IDA |
| #1028 | closed | PERBAIKAN ODP LOSS 7.2.6/8 |
| #1027 | in_progress | PERBAIKAN MODEM A/N MUHAMMAD ROHMAN |
| #1024 | closed | PERBAIKAN BROADBAND A/N OCIH ABIZAR |
| #1023 | in_progress | PERBAIKAN BROADBAND A/N SRI ARIANTI |
| #1022 | closed | PERBAIKAN BROADBAND A/N FERA ERLINDA |
Raw JSON
{"id":379,"customer_id":85,"ticket_type":"broadband","eyzet_customer_id":"122025000045@lldn.net","eyzet_customer_name":"OKTAVIANI NUR","employee_id":10,"assigned_role":"subscriber","request_by":"OKTAVIANI NUR","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"MODEM LOSS - A/N OKTAVIANI NUR","description":"<ul>\r\n<li>Mendapatkan informasi dari customer Modem di lokasi terdapat loss merah</li>\r\n<li>Saat di Lihat melalui eyzet Modem Customer tersebut terpantau offline</li>\r\n<li>Menjadwalkan tim untuk di lakukannya perbaikan ke lokasi</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/Screenshot-2026-04-07-144432.png\" border=\"0\" alt=\"Attachment\" width=\"948\" style=\"max-width: 100%;height: 594px\" /></p>\r\n<p> </p>","status":"resolved","priority":"medium","created_by":20,"created_at":"2026-04-07 14:45:27","updated_at":"2026-04-09 09:39:47","last_activity":"2026-04-09 09:39:47","company_name":"OKTAVIANI NUR","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Resolved","employee_name":"Dede Doni","reply_count":2,"assignees":[{"type":"employee","value":"10","display_name":"Dede Doni"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/Screenshot-2026-04-07-144432.png, https://portaljagad.rafatek.net/wp-content/uploads/2026/04/1775634373133.jpg, https://portaljagad.rafatek.net/wp-content/uploads/2026/04/okta.png","replies":[{"id":578,"user_id":16,"display_name":"M Fikri Firdaus","reply_text":" \r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/1775634373133.jpg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" />sudah diperbaiki, terdapat masalah pada kabel karna putus sudah disambung kembali</p>","created_at":"2026-04-08 14:47:34"},{"id":582,"user_id":20,"display_name":"Keysha","reply_text":"<p>Informasi dari customer saat ini perbaikan sudah di lakukan kemarin hari dan saat ini koneksi di lokasi sudah online kembali dan koneksi sudah bisa digunakan kembali di lokasi oleh customer</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/okta.png\" border=\"0\" alt=\"Attachment\" width=\"516\" style=\"max-width: 100%;height: 353px\" /></p>\r\n<p> </p>","created_at":"2026-04-09 09:39:41"}]}