Ticket / CBN - TPPAS
PENDAMPINGAN PENGECEKAN REDAMAN DI TPPAS NAMBO
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 475Closed 453Resolved 12
Meta
Customer CBN - TPPASStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1035 | in_progress | MODEM LOSS A/N CITRA CUSTOMI |
| #1034 | in_progress | MODEM LOSS A/N ANISA MADRONI |
| #1033 | in_progress | PERBAIKAN MODEM LOSS A/N CITRA CUSTOMI |
| #1032 | in_progress | PERBAIKAN MODEM LOSS A/N HARYANTI YANTI |
| #1031 | in_progress | PERBAIKAN REDAMAN TINGGI A/N NENG IDA |
| #1028 | closed | PERBAIKAN ODP LOSS 7.2.6/8 |
| #1027 | in_progress | PERBAIKAN MODEM A/N MUHAMMAD ROHMAN |
| #1024 | closed | PERBAIKAN BROADBAND A/N OCIH ABIZAR |
| #1023 | in_progress | PERBAIKAN BROADBAND A/N SRI ARIANTI |
| #1022 | closed | PERBAIKAN BROADBAND A/N FERA ERLINDA |
Raw JSON
{"id":171,"customer_id":89,"ticket_type":"corporate","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":14,"assigned_role":"subscriber","request_by":"Putra","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"PENDAMPINGAN PENGECEKAN REDAMAN DI TPPAS NAMBO","description":"<p data-start=\"103\" data-end=\"375\">Pada hari kemarin, koneksi di TPPAS Nambo terpantau mengalami gangguan (down). Setelah dilakukan pelaporan kepada pihak Pandawa selaku penyedia jalur, diperoleh informasi bahwa redaman modem di TPPAS Nambo terdeteksi down sehingga diperlukan pengecekan langsung ke lokasi.</p>\r\n<p data-start=\"377\" data-end=\"550\">Sehubungan dengan hal tersebut, tim Rafatek perlu melakukan kunjungan ke lokasi untuk mendampingi teknisi dari pihak Pandawa dalam proses pengecekan dan penanganan gangguan.</p>","status":"closed","priority":"medium","created_by":5,"created_at":"2026-02-26 08:42:02","updated_at":"2026-02-26 14:40:11","last_activity":"2026-02-26 14:40:11","company_name":"CBN - TPPAS","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Ronald Maradona","reply_count":2,"assignees":[{"type":"employee","value":"14","display_name":"Ronald Maradona"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/4689.jpg","replies":[{"id":252,"user_id":10,"display_name":"Dede Doni","reply_text":"Saat ini ronal sedang menuju TPPAS mbo untuk melakukan pendampingan pengecekan readaman tinggi","created_at":"2026-02-26 10:15:06"},{"id":254,"user_id":14,"display_name":"Ronald Maradona","reply_text":"<p class=\"aligncenter\"><img class=\"aligncenter\" style=\"max-width: 100%;height: auto\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/4689.jpg\" alt=\"Attachment\" /></p>\r\nRedaman naik -30\r\n\r\nMasalah di sambungan Roset\r\n\r\nKabel ke tarik\r\n\r\nDisambung ulang dapet redaman- 9\r\n\r\nUdah aktif lagi","created_at":"2026-02-26 11:49:37"}]}