Ticket / CBN - TPPAS
PENDAMPINGAN PENGECEKAN REDAMAN DI TPPAS NAMBO
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 335Closed 322Resolved 11
Meta
Customer CBN - TPPASStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #720 | in_progress | MODEM LOSS A/N SITI NURLAELASARI |
| #719 | open | MODEM LOSS - AN ENI SORAYA |
| #709 | closed | MODEM LOSS A/N LINAWATI |
| #708 | closed | MODEM LOSS A/N KASIHATI TELAUMBANUA |
| #706 | closed | PERBAIKAN MODEM LOSS A/N INDRA KURNIAWAN |
| #703 | resolved | PERBAIKAN ODP 1.6.4/8 |
| #696 | closed | MODEM LOSS - A/N MUHAMMAD DODI |
| #690 | closed | MODEM LOSS A/N INAH KARSINAH |
| #688 | closed | Modem LOSS A/N SUDIRA JAIM |
| #686 | closed | PERBAIKAN MODEM LOSS A/N EUIS NURJANAH |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #664 | closed | DISMANTLE ROUTER TPPAS NAMBO |
Raw JSON
{"id":171,"customer_id":89,"ticket_type":"corporate","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":14,"assigned_role":"subscriber","request_by":"Putra","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"PENDAMPINGAN PENGECEKAN REDAMAN DI TPPAS NAMBO","description":"<p data-start=\"103\" data-end=\"375\">Pada hari kemarin, koneksi di TPPAS Nambo terpantau mengalami gangguan (down). Setelah dilakukan pelaporan kepada pihak Pandawa selaku penyedia jalur, diperoleh informasi bahwa redaman modem di TPPAS Nambo terdeteksi down sehingga diperlukan pengecekan langsung ke lokasi.</p>\r\n<p data-start=\"377\" data-end=\"550\">Sehubungan dengan hal tersebut, tim Rafatek perlu melakukan kunjungan ke lokasi untuk mendampingi teknisi dari pihak Pandawa dalam proses pengecekan dan penanganan gangguan.</p>","status":"closed","priority":"medium","created_by":5,"created_at":"2026-02-26 08:42:02","updated_at":"2026-02-26 14:40:11","last_activity":"2026-02-26 14:40:11","company_name":"CBN - TPPAS","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Ronald Maradona","reply_count":2,"assignees":[{"type":"employee","value":"14","display_name":"Ronald Maradona"},{"type":"role","value":"subscriber","display_name":"TS"}]}