PENGECEKAN APLIKASI LOKAL YANG TIDAK BISA DI AKSES

{"id":212,"customer_id":88,"ticket_type":"corporate","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":4,"assigned_role":"noc","request_by":"Winarna","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"PENGECEKAN APLIKASI LOKAL YANG TIDAK BISA DI AKSES","description":"<p>Laporan Pengerjaan: Troubleshooting Akses Aplikasi Lokal via Hotspot</p>\r\n<p>Kendala: User Hotspot (172.16.x.x) tidak bisa akses aplikasi lokal di IP 192.168.1.254 (Payroll/Lab) dan 192.168.1.81 (Sekret).</p>\r\n<p>Pengerjaan:</p>\r\n<p>1. Setting Firewall Filter di Mikrotik untuk allow akses dari Hotspot ke IP server.<br />2. Setting NAT Masquerade agar trafik dikenali sebagai lokal (menghindari blokir rute balik).<br />3. Menambahkan IP Server &amp; Port Aplikasi (8080, 8081) ke Walled Garden agar bisa diakses tanpa login.<br />Hasil &amp; Status Terakhir:</p>\r\n<p>- Server 192.168.1.254: Ping sudah OK (Reply) , tapi web belum terbuka. Indikasi blokir di Firewall/Antivirus servernya.<br />- Server 192.168.1.81: Masih RTO (Request Time Out) saat diping dari Mikrotik. Kemungkinan PC mati, kabel lepas, atau IP salah.<br />Rencana Selanjutnya: Besok tim akan berangkat ke lokasi untuk pengecekan fisik perangkat dan konfigurasi firewall server secara langsung.</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/FW-FILTERRUELS.png\" border=\"0\" alt=\"Attachment\" width=\"288\" style=\"max-width: 100%;height: 393px\" /></p>\r\n<p>&nbsp;</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/NAT.png\" border=\"0\" alt=\"Attachment\" width=\"287\" style=\"max-width: 100%;height: 434px\" /></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/WALLED-GARDEN.png\" border=\"0\" alt=\"Attachment\" width=\"262\" style=\"max-width: 100%;height: 138px\" /></p>\r\n<p>&nbsp;</p>\r\n<p>&nbsp;</p>\r\n<p>&nbsp;</p>","status":"closed","priority":"medium","created_by":5,"created_at":"2026-03-03 18:26:31","updated_at":"2026-03-05 14:32:38","last_activity":"2026-03-05 14:32:38","company_name":"PUSAT PENELITIAN KELAPA SAWIT (PPKS) - KEHUTANAN","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Muhamad Cahyo Wicaksono","reply_count":4,"assignees":[{"type":"employee","value":"4","display_name":"Muhamad Cahyo Wicaksono"},{"type":"employee","value":"5","display_name":"Muhammad Naufal Iskandar"},{"type":"role","value":"noc","display_name":"NOC"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/FW-FILTERRUELS.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/03/NAT.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/03/WALLED-GARDEN.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/03/1000095512.jpg, http://portaljagad.rafatek.net/wp-content/uploads/2026/03/WhatsApp-Image-2026-03-05-at-13.52.42.jpeg, http://portaljagad.rafatek.net/wp-content/uploads/2026/03/WhatsApp-Image-2026-03-05-at-13.52.42-1.jpeg, http://portaljagad.rafatek.net/wp-content/uploads/2026/03/WhatsApp-Image-2026-03-05-at-13.52.44.jpeg, http://portaljagad.rafatek.net/wp-content/uploads/2026/03/WhatsApp-Image-2026-03-05-at-13.52.45.jpeg","replies":[{"id":336,"user_id":1,"display_name":"fatwarachman","reply_text":"<p>Siapa yg berangkat?</p>","created_at":"2026-03-04 11:19:10"},{"id":338,"user_id":22,"display_name":"Noc Rafatek","reply_text":"<p>di reschedule besok pak, informasi dari PIC PPKS.</p>","created_at":"2026-03-04 14:27:30"},{"id":358,"user_id":3,"display_name":"Chairul Syawal","reply_text":"Sudah di ppks dan sedang mengecek\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/1000095512.jpg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n&nbsp;","created_at":"2026-03-05 11:22:53"},{"id":362,"user_id":3,"display_name":"Chairul Syawal","reply_text":"<ul>\r\n \t<li>Hasil pengecekan ke lokasi pada salah satu pc server penyebab tidak dapat diakses karena firewall masih aktif dan menonaktifkannya</li>\r\n \t<li>Melakukan pengecekan pada pc user lainnya dan memastikan dapat mengakses programnya</li>\r\n \t<li>Pada salah satu pc user tidak dapat ping keluar baik ping pc server maupun ping google namun koneksi normal dan bisa akses programnya</li>\r\n \t<li>Untuk saat ini program sudah bisa di akses di pc user dan clear</li>\r\n \t<li>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/WhatsApp-Image-2026-03-05-at-13.52.42.jpeg\" border=\"0\" alt=\"Attachment\" width=\"318\" style=\"max-width: 100%;height: 424px\" /></p>\r\n</li>\r\n \t<li>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/WhatsApp-Image-2026-03-05-at-13.52.42-1.jpeg\" border=\"0\" alt=\"Attachment\" width=\"329\" style=\"max-width: 100%;height: 247px\" /></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/WhatsApp-Image-2026-03-05-at-13.52.44.jpeg\" border=\"0\" alt=\"Attachment\" width=\"324\" style=\"max-width: 100%;height: 243px\" /></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/WhatsApp-Image-2026-03-05-at-13.52.45.jpeg\" border=\"0\" alt=\"Attachment\" width=\"477\" style=\"max-width: 100%;height: 358px\" /></p>\r\n&nbsp;</li>\r\n</ul>","created_at":"2026-03-05 13:59:02"}]}