Ticket / PUSAT PENELITIAN KELAPA SAWIT (PPKS) - KEHUTANAN
PENGECEKAN APLIKASI LOKAL YANG TIDAK BISA DI AKSES
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 144Closed 138Resolved 4
Meta
Customer PUSAT PENELITIAN KELAPA SAWIT (PPKS) - KEHUTANANStatus closedPattern ONU online but no internet
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #714 | open | SURVEY RECONNECT - AN ELISA VIONI |
| #704 | in_progress | PENGECEKAN ODP.1.6.6/8 BANTAR KEMANG |
| #699 | resolved | PERBAIKAN BROADBAND A/N RENI NURAENI |
| #687 | closed | SSID TIDAK TERBACA |
| #682 | closed | PON BLINKING A/N SRI LESTARI |
| #681 | closed | TIDAK BISA KONEK KE TV a/n NOVI NURHAYATI |
| #678 | closed | MODEM OFFLINE A/N SRI LESTARI |
| #668 | closed | PERGANTIAN PERANGKAT (CONVERTER) |
| #667 | closed | PEMINDAHAN LOKASI MODEM |
| #663 | closed | PENGECEKAN CISASAH |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #612 | closed | Permintaan dr PPKS Medan untuk dibuatkan laporan pemakaian bulan maret dan april |
| #472 | closed | Pengecekan settingan mikrotik PPKS |
| #437 | closed | PENGECEKAN MODEM LINK UTAMA PPKS LOSS |
| #411 | closed | PENGECEKAN BACKUP LINK PPKS |
| #188 | closed | PENARIKAN BACKBONE TAMAN KENACANA |
| #148 | closed | TERMINASI JARINGAN INTERNAL PUSAT PENELITIAN KELAPA SAWIT |
Raw JSON
{"id":212,"customer_id":88,"ticket_type":"corporate","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":4,"assigned_role":"noc","request_by":"Winarna","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"PENGECEKAN APLIKASI LOKAL YANG TIDAK BISA DI AKSES","description":"<p>Laporan Pengerjaan: Troubleshooting Akses Aplikasi Lokal via Hotspot</p>\r\n<p>Kendala: User Hotspot (172.16.x.x) tidak bisa akses aplikasi lokal di IP 192.168.1.254 (Payroll/Lab) dan 192.168.1.81 (Sekret).</p>\r\n<p>Pengerjaan:</p>\r\n<p>1. Setting Firewall Filter di Mikrotik untuk allow akses dari Hotspot ke IP server.<br />2. Setting NAT Masquerade agar trafik dikenali sebagai lokal (menghindari blokir rute balik).<br />3. Menambahkan IP Server & Port Aplikasi (8080, 8081) ke Walled Garden agar bisa diakses tanpa login.<br />Hasil & Status Terakhir:</p>\r\n<p>- Server 192.168.1.254: Ping sudah OK (Reply) , tapi web belum terbuka. Indikasi blokir di Firewall/Antivirus servernya.<br />- Server 192.168.1.81: Masih RTO (Request Time Out) saat diping dari Mikrotik. Kemungkinan PC mati, kabel lepas, atau IP salah.<br />Rencana Selanjutnya: Besok tim akan berangkat ke lokasi untuk pengecekan fisik perangkat dan konfigurasi firewall server secara langsung.</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/FW-FILTERRUELS.png\" border=\"0\" alt=\"Attachment\" width=\"288\" style=\"max-width: 100%;height: 393px\" /></p>\r\n<p> </p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/NAT.png\" border=\"0\" alt=\"Attachment\" width=\"287\" style=\"max-width: 100%;height: 434px\" /></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/WALLED-GARDEN.png\" border=\"0\" alt=\"Attachment\" width=\"262\" style=\"max-width: 100%;height: 138px\" /></p>\r\n<p> </p>\r\n<p> </p>\r\n<p> </p>","status":"closed","priority":"medium","created_by":5,"created_at":"2026-03-03 18:26:31","updated_at":"2026-03-05 14:32:38","last_activity":"2026-03-05 14:32:38","company_name":"PUSAT PENELITIAN KELAPA SAWIT (PPKS) - KEHUTANAN","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Muhamad Cahyo Wicaksono","reply_count":4,"assignees":[{"type":"employee","value":"4","display_name":"Muhamad Cahyo Wicaksono"},{"type":"employee","value":"5","display_name":"Muhammad Naufal Iskandar"},{"type":"role","value":"noc","display_name":"NOC"}]}