Ticket / RAHMAN REZA
PERBAIKAN BROADBAND A/N RAHMAN REZA
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 475Closed 453Resolved 12
Meta
Customer RAHMAN REZAStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1035 | in_progress | MODEM LOSS A/N CITRA CUSTOMI |
| #1034 | in_progress | MODEM LOSS A/N ANISA MADRONI |
| #1033 | in_progress | PERBAIKAN MODEM LOSS A/N CITRA CUSTOMI |
| #1032 | in_progress | PERBAIKAN MODEM LOSS A/N HARYANTI YANTI |
| #1031 | in_progress | PERBAIKAN REDAMAN TINGGI A/N NENG IDA |
| #1028 | closed | PERBAIKAN ODP LOSS 7.2.6/8 |
| #1027 | in_progress | PERBAIKAN MODEM A/N MUHAMMAD ROHMAN |
| #1024 | closed | PERBAIKAN BROADBAND A/N OCIH ABIZAR |
| #1023 | in_progress | PERBAIKAN BROADBAND A/N SRI ARIANTI |
| #1022 | closed | PERBAIKAN BROADBAND A/N FERA ERLINDA |
Raw JSON
{"id":322,"customer_id":198,"ticket_type":"broadband","eyzet_customer_id":"21890ok420@lldn.net","eyzet_customer_name":"RAHMAN REZA","employee_id":0,"assigned_role":"subscriber","request_by":"RAHMAN REZA","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"PERBAIKAN BROADBAND A/N RAHMAN REZA","description":"<ul>\r\n<li>Menerima laporan dari pelanggan tidak ada koneksi internet</li>\r\n<li>Setelah dilakukan pengecekan melalui sistem Eyzet, status online redaman onu -24 namun redaman yang di terima olt sangat tinggi -32 yang mengakibatkan koneksi on-off</li>\r\n<li>Informasi tersebut telah disampaikan kepada pelanggan, dan akan dijadwalkan kunjungan tim teknis untuk melakukan pengecekan langsung ke lokasi.\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/Screenshot_13.png\" border=\"0\" alt=\"Attachment\" width=\"717\" style=\"max-width: 100%;height: 516px\" /></p>\r\n<p> </p>\r\n</li>\r\n</ul>","status":"closed","priority":"medium","created_by":20,"created_at":"2026-03-28 20:25:25","updated_at":"2026-04-13 13:43:02","last_activity":"2026-04-13 13:43:02","company_name":"RAHMAN REZA","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"","reply_count":2,"assignees":[{"type":"role","value":"subscriber","display_name":"TS"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/Screenshot_13.png, https://portaljagad.rafatek.net/wp-content/uploads/2026/04/1000293117.jpg","replies":[{"id":601,"user_id":2,"display_name":"Septi Hariyani","reply_text":"<p>tolong bantu update untuk masalah bagaimana ?</p>","created_at":"2026-04-13 09:55:22"},{"id":622,"user_id":10,"display_name":"Dede Doni","reply_text":"<p>Untuk saat ini customer sudah online kembali</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/1000293117.jpg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","created_at":"2026-04-13 11:39:43"}]}