Ticket / RAHMAN REZA
PERBAIKAN MODEM LOSS A/N RAHMAN REZA
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 475Closed 453Resolved 12
Meta
Customer RAHMAN REZAStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1035 | in_progress | MODEM LOSS A/N CITRA CUSTOMI |
| #1034 | in_progress | MODEM LOSS A/N ANISA MADRONI |
| #1033 | in_progress | PERBAIKAN MODEM LOSS A/N CITRA CUSTOMI |
| #1032 | in_progress | PERBAIKAN MODEM LOSS A/N HARYANTI YANTI |
| #1031 | in_progress | PERBAIKAN REDAMAN TINGGI A/N NENG IDA |
| #1028 | closed | PERBAIKAN ODP LOSS 7.2.6/8 |
| #1027 | in_progress | PERBAIKAN MODEM A/N MUHAMMAD ROHMAN |
| #1024 | closed | PERBAIKAN BROADBAND A/N OCIH ABIZAR |
| #1023 | in_progress | PERBAIKAN BROADBAND A/N SRI ARIANTI |
| #1022 | closed | PERBAIKAN BROADBAND A/N FERA ERLINDA |
Raw JSON
{"id":534,"customer_id":198,"ticket_type":"broadband","eyzet_customer_id":"21890ok420@lldn.net","eyzet_customer_name":"RAHMAN REZA","employee_id":0,"assigned_role":"subscriber","request_by":"RAHMAN REZA","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"PERBAIKAN MODEM LOSS A/N RAHMAN REZA","description":"<ul>\r\n<li>Menerima laporan bahwa modem di lokasi pelanggan mengalami LOSS.</li>\r\n<li>Setelah dilakukan pengecekan melalui sistem Eyzet, status perangkat terdeteksi offline dan nilai redaman tidak terbaca.</li>\r\n<li>Informasi tersebut telah disampaikan kepada pelanggan, dan akan dijadwalkan kunjungan tim teknis untuk melakukan pengecekan langsung ke lokasi.\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/05/Screenshot-2026-05-01-at-21.38.19.png\" border=\"0\" alt=\"Attachment\" width=\"879\" style=\"max-width: 100%;height: 972px\" /></p>\r\n<p> </p>\r\n</li>\r\n</ul>","status":"closed","priority":"medium","created_by":7,"created_at":"2026-05-01 14:39:53","updated_at":"2026-05-02 07:22:07","last_activity":"2026-05-02 14:22:07","company_name":"RAHMAN REZA","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"","reply_count":2,"assignees":[{"type":"role","value":"subscriber","display_name":"TS"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/05/Screenshot-2026-05-01-at-21.38.19.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/05/39162.png","replies":[{"id":826,"user_id":10,"display_name":"Dede Doni","reply_text":"<span class=\"dwr-mention\">@Ronald Maradona</span> isi tiketnya klo dah d visit","created_at":"2026-05-02 03:19:00"},{"id":829,"user_id":14,"display_name":"Ronald Maradona","reply_text":"<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/05/39162.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\nkabel piktael putus di odp , disambung ulang modem aktif lagi redaman-24","created_at":"2026-05-02 03:35:04"}]}