Ticket / ANISSA ZULHIJAH
PERBAIKAN BROADBAND A/N ANISSA ZULHIJAH
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 475Closed 453Resolved 12
Meta
Customer ANISSA ZULHIJAHStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1035 | in_progress | MODEM LOSS A/N CITRA CUSTOMI |
| #1034 | in_progress | MODEM LOSS A/N ANISA MADRONI |
| #1033 | in_progress | PERBAIKAN MODEM LOSS A/N CITRA CUSTOMI |
| #1032 | in_progress | PERBAIKAN MODEM LOSS A/N HARYANTI YANTI |
| #1031 | in_progress | PERBAIKAN REDAMAN TINGGI A/N NENG IDA |
| #1028 | closed | PERBAIKAN ODP LOSS 7.2.6/8 |
| #1027 | in_progress | PERBAIKAN MODEM A/N MUHAMMAD ROHMAN |
| #1024 | closed | PERBAIKAN BROADBAND A/N OCIH ABIZAR |
| #1023 | in_progress | PERBAIKAN BROADBAND A/N SRI ARIANTI |
| #1022 | closed | PERBAIKAN BROADBAND A/N FERA ERLINDA |
Raw JSON
{"id":329,"customer_id":87,"ticket_type":"broadband","eyzet_customer_id":"ban122026020003@btr.net","eyzet_customer_name":"ANISSA ZULHIJAH","employee_id":0,"assigned_role":"subscriber","request_by":"ANISSA ZULHIJAH","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"PERBAIKAN BROADBAND A/N ANISSA ZULHIJAH","description":"<ul>\r\n<li>Menerima laporan bahwa modem di lokasi pelanggan mengalami LOSS.</li>\r\n<li>Setelah dilakukan pengecekan melalui sistem Eyzet, status perangkat terdeteksi offline dan nilai redaman tidak terbaca.</li>\r\n<li>Informasi tersebut telah disampaikan kepada pelanggan, dan akan dijadwalkan kunjungan tim teknis untuk melakukan pengecekan langsung ke lokasi.\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/Screenshot_18.png\" border=\"0\" alt=\"Attachment\" width=\"796\" style=\"max-width: 100%;height: 562px\" /></p>\r\n<p> </p>\r\n</li>\r\n</ul>","status":"closed","priority":"medium","created_by":7,"created_at":"2026-03-30 15:36:06","updated_at":"2026-04-06 15:00:21","last_activity":"2026-04-06 15:00:21","company_name":"ANISSA ZULHIJAH","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"","reply_count":1,"assignees":[{"type":"role","value":"subscriber","display_name":"TS"},{"type":"role","value":"freelance","display_name":"FREELANCE"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/Screenshot_18.png, https://portaljagad.rafatek.net/wp-content/uploads/2026/04/Screenshot-2026-04-06-145619.png","replies":[{"id":554,"user_id":25,"display_name":"Annisa Nurhidayah PENUS","reply_text":"<p>Informasi terbaru dari cust bahwa sudah tidak terjadi kendala pada koneksi internet,dan sudah kembali aktif di eyzet dengan redaman -23.28 dBm</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/Screenshot-2026-04-06-145619.png\" border=\"0\" alt=\"Attachment\" width=\"558\" style=\"max-width: 100%;height: 371px\" /></p>\r\n<p> </p>","created_at":"2026-04-06 15:00:14"}]}