Ticket / PUSAT PENELITIAN KELAPA SAWIT (PPKS) - KEHUTANAN
PENGECEKAN BACKUP LINK PPKS
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 236Closed 232Resolved 3
Meta
Customer PUSAT PENELITIAN KELAPA SAWIT (PPKS) - KEHUTANANStatus closedPattern ONU online but no internet
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| #1228 | open | PENGECEKAN PERANGKAT ROUDUS TRENGGALEK |
| #1217 | closed | KONEKSI STUCK - Z3 14/09/26 |
| #1216 | closed | KONEKSI DOWN - SMKN 1 GUNUNG PUTRI |
| #1214 | closed | PENGECEKAN WEBSITE PT DMS 17/08/2026 |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1168 | closed | PENGECEKAN PPKS MODEM LOSS 13/09/2026 |
| #1167 | closed | LAPORAN TIDAK BISA AKSES WEBSITE PPKS 10/09/2026 |
| #1166 | closed | LINK DOWN PPKS 4/9/2026 |
| #1165 | closed | LINK DOWN PPKS 1/9/2026 |
| #1164 | closed | PENGECEKAN MODEM LOSS PPKS 26/08/2026 |
| #929 | closed | PERBAIKAN CORPORATE - PUSAT PENELITIAN KELAPA SAWIT BOGOR |
| #791 | closed | PEMBUATAN LAPORAN MONITORING DAN PERFORMA JARINGAN PPKS - PERIODE JUNI 2026 |
| #612 | closed | Permintaan dr PPKS Medan untuk dibuatkan laporan pemakaian bulan maret dan april |
| #472 | closed | Pengecekan settingan mikrotik PPKS |
| #437 | closed | PENGECEKAN MODEM LINK UTAMA PPKS LOSS |
Raw JSON
{"id":411,"customer_id":88,"ticket_type":"corporate","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":15,"assigned_role":"noc","request_by":"Winarna","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"PENGECEKAN BACKUP LINK PPKS","description":"<ul>\r\n<li>test link backup PPKS (oxygen) speedtestnya hanya 20mbps tidak sesuai langganan 100mbps,lalu melaporkan ke pihak oxygen terkait kendala tersebut dan sementara PPKS menggunakan link backup internal PPKS yaitu INDIBIZ\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/laporan-13-apr-26-1.png-1.jpeg\" border=\"0\" alt=\"Attachment\" width=\"938\" style=\"max-width: 100%;height: 307px\" /></p>\r\n<p> </p>\r\n</li>\r\n</ul>","status":"closed","priority":"medium","created_by":4,"created_at":"2026-04-13 11:59:04","updated_at":"2026-04-18 16:24:14","last_activity":"2026-04-18 16:24:14","company_name":"PUSAT PENELITIAN KELAPA SAWIT (PPKS) - KEHUTANAN","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"M Fikri Abillah","reply_count":1,"assignees":[{"type":"employee","value":"15","display_name":"M Fikri Abillah"},{"type":"employee","value":"4","display_name":"Muhamad Cahyo Wicaksono"},{"type":"employee","value":"8","display_name":"Ardani Sadid Khairullah"},{"type":"role","value":"noc","display_name":"NOC"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/laporan-13-apr-26-1.png-1.jpeg","replies":[{"id":706,"user_id":15,"display_name":"M Fikri Abillah","reply_text":"Untuk link back up ppks sudah aman dan sudah aktif kembali","created_at":"2026-04-18 16:22:43"}]}