PERBAIKAN MODEM LOSS A/N ELLY HARLIANTY

{"id":770,"customer_id":432,"ticket_type":"broadband","eyzet_customer_id":"122025000014@pdk.net","eyzet_customer_name":"ELLY HERLIANTY","employee_id":15,"assigned_role":"subscriber","request_by":"ELLY HERLIANTY","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"PERBAIKAN MODEM LOSS A/N ELLY HARLIANTY","description":"<ul>\r\n<li>\r\n<p>Mendapatkan laporan dari pelanggan bahwa perangkat di lokasi mengalami kondisi LOS. Setelah dilakukan pengecekan melalui sistem Eyzet, status perangkat terdeteksi offline dan nilai redaman tidak terbaca.</p>\r\n</li>\r\n<li>\r\n<p>Sehubungan dengan hal tersebut, akan dibuatkan tiket gangguan serta dilakukan penjadwalan maintenance ke lokasi untuk proses pengecekan dan penanganan lebih lanjut.</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/06/Screenshot-2026-06-22-at-06.20.45.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p>&nbsp;</p>\r\n</li>\r\n</ul>","status":"closed","priority":"medium","created_by":7,"created_at":"2026-06-22 06:21:07","updated_at":"2026-07-01 15:48:48","last_activity":"2026-07-01 15:48:48","company_name":"ELLY HERLIANTY","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"M Fikri Abillah","reply_count":11,"assignees":[{"type":"employee","value":"15","display_name":"M Fikri Abillah"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/06/Screenshot-2026-06-22-at-06.20.45.png","replies":[{"id":1293,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: June 22, 2026 9:00 am<br>• Created By: Afifah Indriyani<br>• Assigned To: M Fikri Abillah, TS<br>• Status: changed from Open to In Progress","created_at":"2026-06-22 08:05:09"},{"id":1311,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal June 23, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-06-22 21:11:30"},{"id":1339,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal June 24, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-06-23 21:11:31"},{"id":1348,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal June 25, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-06-24 21:11:43"},{"id":1359,"user_id":15,"display_name":"M Fikri Abillah","reply_text":"Ellyy sudah up kembali, permasalah karna redaman odc naek","created_at":"2026-06-25 09:12:59"},{"id":1360,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal June 26, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-06-25 21:12:01"},{"id":1370,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal June 27, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-06-26 21:12:37"},{"id":1380,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal June 29, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-06-28 21:52:36"},{"id":1390,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal June 30, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-06-29 21:59:03"},{"id":1400,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal July 1, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-06-30 21:11:31"},{"id":1418,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<ul>\r\n<li>Sudah dilakukan visit oleh tim teknis</li>\r\n<li>Saat ini customer sudah online kembali</li>\r\n</ul>","created_at":"2026-07-01 15:48:40"}]}