Ticket / SANI DAMAI
MODEM LOSS - A/N SANI DAMAI
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 475Closed 453Resolved 12
Meta
Customer SANI DAMAIStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1035 | in_progress | MODEM LOSS A/N CITRA CUSTOMI |
| #1034 | in_progress | MODEM LOSS A/N ANISA MADRONI |
| #1033 | in_progress | PERBAIKAN MODEM LOSS A/N CITRA CUSTOMI |
| #1032 | in_progress | PERBAIKAN MODEM LOSS A/N HARYANTI YANTI |
| #1031 | in_progress | PERBAIKAN REDAMAN TINGGI A/N NENG IDA |
| #1028 | closed | PERBAIKAN ODP LOSS 7.2.6/8 |
| #1027 | in_progress | PERBAIKAN MODEM A/N MUHAMMAD ROHMAN |
| #1024 | closed | PERBAIKAN BROADBAND A/N OCIH ABIZAR |
| #1023 | in_progress | PERBAIKAN BROADBAND A/N SRI ARIANTI |
| #1022 | closed | PERBAIKAN BROADBAND A/N FERA ERLINDA |
Raw JSON
{"id":923,"customer_id":540,"ticket_type":"broadband","eyzet_customer_id":"23925h54q50@ldgp.net","eyzet_customer_name":"SANI DAMAI","employee_id":15,"assigned_role":"subscriber","request_by":"SANI DAMAI","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"MODEM LOSS - A/N SANI DAMAI","description":"<ul>\r\n<li>Terpantau pada eyzet status offline, optical tidak terdeteksi</li>\r\n<li>Mendapatkan informasi modem Loss, terdapat indikator merah pada modem\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-19-at-13.37.39.jpeg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>\r\n</li>\r\n</ul>","status":"closed","priority":"medium","created_by":33,"created_at":"2026-07-19 13:44:14","updated_at":"2026-07-20 19:56:01","last_activity":"2026-07-20 19:56:01","company_name":"SANI DAMAI","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"M Fikri Abillah","reply_count":3,"assignees":[{"type":"employee","value":"15","display_name":"M Fikri Abillah"},{"type":"employee","value":"10","display_name":"Dede Doni"},{"type":"employee","value":"34","display_name":"rahmat hidayat"},{"type":"employee","value":"14","display_name":"Ronald Maradona"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-19-at-13.37.39.jpeg, https://portaljagad.rafatek.net/wp-content/uploads/2026/07/Screenshot-2026-07-20-at-19.54.47.png","replies":[{"id":1676,"user_id":33,"display_name":"hari idfidina","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: July 19, 2026 3:00 pm<br>• Created By: hari idfidina<br>• Assigned To: M Fikri Abillah, Dede Doni, rahmat hidayat, Ronald Maradona, TS<br>• Status: changed from Open to In Progress","created_at":"2026-07-19 13:44:53"},{"id":1689,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal July 20, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-07-19 21:11:31"},{"id":1702,"user_id":7,"display_name":"Muhammad Ichwani Iskandar","reply_text":"<p>Sudah di follow up oleh tim.</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/Screenshot-2026-07-20-at-19.54.47.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","created_at":"2026-07-20 19:55:45"}]}