PEMASANGAN BROADBAND A/N IRWAN HELMI

{"id":974,"customer_id":562,"ticket_type":"broadband","eyzet_customer_id":"6a6aa35e0551661bd607a3b3","eyzet_customer_name":"IRWAN HELMI","employee_id":34,"assigned_role":"subscriber","request_by":"IRWAN HELMI","topic_id":1,"subtopic_id":1,"channel_id":1,"subject":"PEMASANGAN BROADBAND A/N IRWAN HELMI","description":"","status":"closed","priority":"medium","created_by":7,"created_at":"2026-07-30 08:15:15","updated_at":"2026-07-31 08:02:34","last_activity":"2026-07-31 08:02:34","company_name":"IRWAN HELMI","topic_name":"Technical","subtopic_name":"Installation","channel_name":"WhatsApp","status_label":"Closed","employee_name":"rahmat hidayat","reply_count":3,"assignees":[{"type":"employee","value":"34","display_name":"rahmat hidayat"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/Screenshot-2026-07-31-at-8.00.55-AM.png","replies":[{"id":1833,"user_id":7,"display_name":"Muhammad Ichwani Iskandar","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: July 30, 2026 8:16 am<br>• Created By: Muhammad Ichwani Iskandar<br>• Assigned To: rahmat hidayat, TS<br>• Status: changed from Open to In Progress","created_at":"2026-07-30 08:16:04"},{"id":1843,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal July 31, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-07-30 21:11:31"},{"id":1846,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<ul>\r\n<li>Customer telah terpasang dan aktif</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/Screenshot-2026-07-31-at-8.00.55-AM.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p>&nbsp;</p>","created_at":"2026-07-31 08:01:19"}]}