Ticket / HARIADI PROPANTOKO
MODEM LOSS - A/N HARIADI PROPANTOKO
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 471Closed 449Resolved 12
Meta
Customer HARIADI PROPANTOKOStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1031 | open | PERBAIKAN REDAMAN TINGGI A/N NENG IDA |
| #1028 | open | PERBAIKAN ODP LOSS 7.2.6/8 |
| #1027 | open | PERBAIKAN MODEM A/N MUHAMMAD ROHMAN |
| #1024 | closed | PERBAIKAN BROADBAND A/N OCIH ABIZAR |
| #1023 | in_progress | PERBAIKAN BROADBAND A/N SRI ARIANTI |
| #1022 | in_progress | PERBAIKAN BROADBAND A/N FERA ERLINDA |
| #1021 | closed | PERBAIKAN BROADBAND A/N TRI BUNGA Y |
| #1020 | closed | PERBAIKAN BROADBAND A/N Lusi Yanti |
| #1019 | in_progress | PERBAIKAN BROADBAND A/N ROSITA SUDIRJA |
| #1018 | closed | PERBAIKAN BROADBAND A/N WIDYAWATI CS |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #122 | closed | MODEM LOSS |
Raw JSON
{"id":988,"customer_id":74,"ticket_type":"broadband","eyzet_customer_id":"22127wipd20@lldn.net","eyzet_customer_name":"HARIADI PROPANTOKO","employee_id":15,"assigned_role":"subscriber","request_by":"HARIADI PROPANTOKO","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"MODEM LOSS - A/N HARIADI PROPANTOKO","description":"<ul>\r\n \t<li>Mendapatkan informasi terdapat indikator merah pada modem</li>\r\n \t<li>Terpantau eyzet offline dan optical tidak terbaca</li>\r\n \t<li>Customer minta di percepat untuk perbaikan\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/08/Screenshot-2026-08-02-204908.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n </li>\r\n</ul>","status":"closed","priority":"high","created_by":33,"created_at":"2026-08-02 20:49:35","updated_at":"2026-08-04 14:54:14","last_activity":"2026-08-04 14:54:14","company_name":"HARIADI PROPANTOKO","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"M Fikri Abillah","reply_count":3,"assignees":[{"type":"employee","value":"15","display_name":"M Fikri Abillah"},{"type":"employee","value":"10","display_name":"Dede Doni"},{"type":"employee","value":"16","display_name":"M Fikri Firdaus"},{"type":"employee","value":"34","display_name":"rahmat hidayat"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/08/Screenshot-2026-08-02-204908.png, https://portaljagad.rafatek.net/wp-content/uploads/2026/08/1000289840.jpg","replies":[{"id":1895,"user_id":22,"display_name":"Noc Rafatek","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: August 3, 2026 9:00 am<br>• Created By: Noc Rafatek<br>• Assigned To: M Fikri Abillah, Dede Doni, M Fikri Firdaus, rahmat hidayat, TS<br>• Status: changed from Open to In Progress","created_at":"2026-08-03 07:29:41"},{"id":1898,"user_id":34,"display_name":"rahmat hidayat","reply_text":"<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/08/1000289840.jpg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\nCase: terjadi bending pada kabel dropcore di rumah sehingga menyebabkan redaman tinggi\r\n\r\nTroubleshooting: melurukan kembali kabel yang bending dan melakukan splicing ulang di sambungan dekat rumah","created_at":"2026-08-03 19:03:58"},{"id":1907,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal August 4, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-08-03 21:11:30"}]}