Ticket / SMA PLUS YPHB
LINK DOWN YPHB 1/09/2026
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 236Closed 232Resolved 3
Meta
Customer SMA PLUS YPHBStatus closedPattern ONU online but no internet
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1273 | closed | SETTING MODEM DI LOKASI CUSTOMER AN NURUL KHOERUNNISA |
| #1266 | closed | PORT PCI LAN CARD MATI PADA PC SERVER |
| #1253 | closed | PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON |
| #1248 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1247 | closed | PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01 |
| #1246 | closed | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN |
| #1228 | open | PENGECEKAN PERANGKAT ROUDUS TRENGGALEK |
| #1217 | closed | KONEKSI STUCK - Z3 14/09/26 |
| #1216 | closed | KONEKSI DOWN - SMKN 1 GUNUNG PUTRI |
| #1214 | closed | PENGECEKAN WEBSITE PT DMS 17/08/2026 |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1170 | closed | PENGECEKAN YPHB LOSS 10/09/2026 |
| #968 | closed | KONEKSI ON OFF-AP RUANG KEPSEK |
| #935 | closed | PEMASANGAN ACCESS POINT - SMA PLUS YPHB |
| #893 | closed | MANAGE SERVICE - SMA PLUS YPHB |
| #784 | closed | MAINTENANCE |
| #668 | closed | PERGANTIAN PERANGKAT (CONVERTER) |
| #434 | closed | Tidak bisa akses folder komputer server dari komputer lain |
| #371 | closed | MELAKUKAN PENARIKAN BACK UP LINK KE SERVER |
| #333 | closed | PENARIKAN LINK BACKUP YPHB |
| #162 | closed | INTERNET LEMOT DAN SPEEDTES UPLOAD KECIL |
Raw JSON
{"id":1169,"customer_id":12,"ticket_type":"corporate","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":32,"assigned_role":"subscriber","request_by":"AHMAD SANTIAJI","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"LINK DOWN YPHB 1/09/2026","description":"<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/09/WhatsApp-Image-2026-09-25-at-21.53.18.jpeg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","status":"closed","priority":"high","created_by":7,"created_at":"2026-09-25 23:33:48","updated_at":"2026-09-27 20:06:52","last_activity":"2026-09-27 20:06:52","company_name":"SMA PLUS YPHB","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Afifah Indriyani","reply_count":1,"assignees":[{"type":"employee","value":"32","display_name":"Afifah Indriyani"},{"type":"employee","value":"5","display_name":"Muhammad Naufal Iskandar"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/09/WhatsApp-Image-2026-09-25-at-21.53.18.jpeg, https://portaljagad.rafatek.net/wp-content/uploads/2026/09/WhatsApp-Image-2026-09-26-at-17.05.42-1.jpeg","replies":[{"id":2859,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<ul>\r\n<li>Router PTP pada server laladon ditemukan mati dan dilakukan pergantian router</li>\r\n<li>Saat terjadi down, link dialihkan menggunakan link backup</li>\r\n<li>Saat ini sudah dapat digunakan kembali menggunakan link utama\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/09/WhatsApp-Image-2026-09-26-at-17.05.42-1.jpeg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>\r\n</li>\r\n</ul>","created_at":"2026-09-27 20:06:45"}]}