Ticket / SMA PLUS YPHB
PENGECEKAN YPHB LOSS 10/09/2026
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer SMA PLUS YPHBStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1169 | closed | LINK DOWN YPHB 1/09/2026 |
| #968 | closed | KONEKSI ON OFF-AP RUANG KEPSEK |
| #935 | closed | PEMASANGAN ACCESS POINT - SMA PLUS YPHB |
| #893 | closed | MANAGE SERVICE - SMA PLUS YPHB |
| #784 | closed | MAINTENANCE |
| #668 | closed | PERGANTIAN PERANGKAT (CONVERTER) |
| #434 | closed | Tidak bisa akses folder komputer server dari komputer lain |
| #371 | closed | MELAKUKAN PENARIKAN BACK UP LINK KE SERVER |
| #333 | closed | PENARIKAN LINK BACKUP YPHB |
| #162 | closed | INTERNET LEMOT DAN SPEEDTES UPLOAD KECIL |
Raw JSON
{"id":1170,"customer_id":12,"ticket_type":"corporate","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":32,"assigned_role":"subscriber","request_by":"AHMAD SANTIAJI","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"PENGECEKAN YPHB LOSS 10/09/2026","description":"<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/09/WhatsApp-Image-2026-09-25-at-22.08.48.jpeg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","status":"closed","priority":"high","created_by":7,"created_at":"2026-09-25 23:38:03","updated_at":"2026-09-27 20:12:41","last_activity":"2026-09-27 20:12:41","company_name":"SMA PLUS YPHB","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Afifah Indriyani","reply_count":1,"assignees":[{"type":"employee","value":"32","display_name":"Afifah Indriyani"},{"type":"employee","value":"10","display_name":"Dede Doni"},{"type":"employee","value":"5","display_name":"Muhammad Naufal Iskandar"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/09/WhatsApp-Image-2026-09-25-at-22.08.48.jpeg, https://portaljagad.rafatek.net/wp-content/uploads/2026/09/WhatsApp-Image-2026-09-10-at-21.20.34.jpeg, https://portaljagad.rafatek.net/wp-content/uploads/2026/09/Screenshot-2026-09-27-200857.png","replies":[{"id":2860,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<ul>\r\n<li>Dilakukan pengecekan oleh tim teknis</li>\r\n<li>Saat dicek kabel backbone padjajaran <> nagrak putus dan ditelusuri putus di area taman corat-coret</li>\r\n<li>Dilakukan penyambungan oleh tim teknis, saat ini link sudah aktif kembali<br />\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/09/WhatsApp-Image-2026-09-10-at-21.20.34.jpeg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>\r\n</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/09/Screenshot-2026-09-27-200857.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","created_at":"2026-09-27 20:12:28"}]}