Ticket / SMA PLUS YPHB
MAINTENANCE
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 236Closed 232Resolved 3
Meta
Customer SMA PLUS YPHBStatus closedPattern ONU online but no internet
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1273 | closed | SETTING MODEM DI LOKASI CUSTOMER AN NURUL KHOERUNNISA |
| #1266 | closed | PORT PCI LAN CARD MATI PADA PC SERVER |
| #1253 | closed | PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON |
| #1248 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1247 | closed | PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01 |
| #1246 | closed | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN |
| #1228 | open | PENGECEKAN PERANGKAT ROUDUS TRENGGALEK |
| #1217 | closed | KONEKSI STUCK - Z3 14/09/26 |
| #1216 | closed | KONEKSI DOWN - SMKN 1 GUNUNG PUTRI |
| #1214 | closed | PENGECEKAN WEBSITE PT DMS 17/08/2026 |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1170 | closed | PENGECEKAN YPHB LOSS 10/09/2026 |
| #1169 | closed | LINK DOWN YPHB 1/09/2026 |
| #968 | closed | KONEKSI ON OFF-AP RUANG KEPSEK |
| #935 | closed | PEMASANGAN ACCESS POINT - SMA PLUS YPHB |
| #893 | closed | MANAGE SERVICE - SMA PLUS YPHB |
| #668 | closed | PERGANTIAN PERANGKAT (CONVERTER) |
| #434 | closed | Tidak bisa akses folder komputer server dari komputer lain |
| #371 | closed | MELAKUKAN PENARIKAN BACK UP LINK KE SERVER |
| #333 | closed | PENARIKAN LINK BACKUP YPHB |
| #162 | closed | INTERNET LEMOT DAN SPEEDTES UPLOAD KECIL |
Raw JSON
{"id":784,"customer_id":12,"ticket_type":"corporate","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":14,"assigned_role":"","request_by":"AHMAD SANTIAJI","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"MAINTENANCE","description":"<ul>\r\n<li>Permintaan maintenance dari tim YPHB karena ada perbaikan jalur dari lt. 2 ke lt. dasar<br /><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/06/Screenshot-2026-06-24-090212.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></li>\r\n</ul>\r\n<p> </p>","status":"closed","priority":"medium","created_by":22,"created_at":"2026-06-24 09:05:08","updated_at":"2026-07-01 15:56:53","last_activity":"2026-07-01 15:56:53","company_name":"SMA PLUS YPHB","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Ronald Maradona","reply_count":8,"assignees":[{"type":"employee","value":"14","display_name":"Ronald Maradona"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/06/Screenshot-2026-06-24-090212.png, https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-06-24-at-14.00.53.jpeg","replies":[{"id":1346,"user_id":22,"display_name":"Noc Rafatek","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: June 24, 2026 9:30 am<br>• Created By: Noc Rafatek<br>• Assigned To: Ronald Maradona<br>• Status: changed from Open to In Progress","created_at":"2026-06-24 09:05:28"},{"id":1355,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal June 25, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-06-24 21:11:43"},{"id":1368,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal June 26, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-06-25 21:12:01"},{"id":1378,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal June 27, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-06-26 21:12:37"},{"id":1388,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal June 29, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-06-28 21:52:36"},{"id":1398,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal June 30, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-06-29 21:59:03"},{"id":1408,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal July 1, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-06-30 21:11:31"},{"id":1422,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<ul>\r\n<li>Sudah dilakukan pengecekan oleh tim teknis dan dilakukan penarikan kabel baru menggunakan dropcore</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-06-24-at-14.00.53.jpeg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","created_at":"2026-07-01 15:55:47"}]}