Ticket / SMA PLUS YPHB
PERGANTIAN PERANGKAT (CONVERTER)
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 144Closed 138Resolved 4
Meta
Customer SMA PLUS YPHBStatus closedPattern ONU online but no internet
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #714 | open | SURVEY RECONNECT - AN ELISA VIONI |
| #704 | in_progress | PENGECEKAN ODP.1.6.6/8 BANTAR KEMANG |
| #699 | resolved | PERBAIKAN BROADBAND A/N RENI NURAENI |
| #687 | closed | SSID TIDAK TERBACA |
| #682 | closed | PON BLINKING A/N SRI LESTARI |
| #681 | closed | TIDAK BISA KONEK KE TV a/n NOVI NURHAYATI |
| #678 | closed | MODEM OFFLINE A/N SRI LESTARI |
| #667 | closed | PEMINDAHAN LOKASI MODEM |
| #663 | closed | PENGECEKAN CISASAH |
| #661 | closed | INSTALASI BROADBAND - A/N MUHAMMAD IMAM SUHERMAN |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #434 | closed | Tidak bisa akses folder komputer server dari komputer lain |
| #371 | closed | MELAKUKAN PENARIKAN BACK UP LINK KE SERVER |
| #333 | closed | PENARIKAN LINK BACKUP YPHB |
| #162 | closed | INTERNET LEMOT DAN SPEEDTES UPLOAD KECIL |
| #135 | closed | Pergantin AP unifi Exsisting Unifi AC HD Dengan Unifi U6 Enterprise |
| #65 | closed | Speedtes tidak sebanding |
| #47 | closed | Pengecekan Jaringan Internal sekolah |
| #46 | closed | INI TES Tiket dengan notifikasi WA |
| #15 | closed | KONEKSI DOWN |
Raw JSON
{"id":668,"customer_id":12,"ticket_type":"corporate","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":14,"assigned_role":"","request_by":"AHMAD SANTIAJI","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"PERGANTIAN PERANGKAT (CONVERTER)","description":"<p>Pelanggan mengalami gangguan koneksi internet dikarenakan perangkat converter dalam kondisi mati/tidak menyala.<br />Diperlukan pengecekan dan pergantian perangkat untuk normalisasi layanan.</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/06/Screenshot-2026-06-04-101339.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","status":"closed","priority":"medium","created_by":32,"created_at":"2026-06-04 10:14:33","updated_at":"2026-06-04 19:09:41","last_activity":"2026-06-04 19:09:41","company_name":"SMA PLUS YPHB","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Ronald Maradona","reply_count":2,"assignees":[{"type":"employee","value":"14","display_name":"Ronald Maradona"}]}