Modem error A/N MUHAMMAD APIPPUDIN (MASJID)

{"id":1190,"customer_id":647,"ticket_type":"broadband","eyzet_customer_id":"23816lfcm50","eyzet_customer_name":"MUHAMMAD APIPPUDIN (MASJID)","employee_id":14,"assigned_role":"subscriber","request_by":"MUHAMMAD APIPPUDIN (MASJID)","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"Modem error A/N MUHAMMAD APIPPUDIN (MASJID)","description":"<div data-octane-hydrate-id=\":in-1:\">\r\n<ul class=\"xrvj5dj xxhr3t xh8yej3 xe8uvvx x1ghz6dp xeuugli x1717udv x1hqgv3r\" aria-label=\"Conversation\">\r\n<li id=\"3b456b06-0c86-4cac-b60e-05078f1215d2\" class=\"x10ukxgv xrvj5dj x7yjavj xh8yej3 x193iq5w xeuugli x18d9i69 xjhbcge x1i9tvm8 x1v2xdlg xgqm8v3 xq6gl7f x2h8mfo xsa3syr xjwhn28 xn0gk48 x1mqpgqd x1tkkiem xs2q62x xr7ihsi xz64k7f xswmg4s x83psoy x2dm4xh\" data-mobile-initial-scroll-target=\"\" data-message-role=\"assistant\" data-assistant-content-started=\"\" data-message-complete=\"\">\r\n<div class=\"xjbqb8w xbs2zpe x1jchvi3 xh8yej3 x14nib4c x193iq5w xeuugli x1n2onr6\">\r\n<div>\r\n<div class=\"xh8yej3 x1ghz6dp x193iq5w xeuugli x1mzt3pk xx6l9st xiluyvs x76n50g xmhd2xj x1j0urif x3k6dzt x1ux7cnd xp43mbd xtbxs66 xak2u8z x1yc453h x16sz92x\" data-assistant-markdown=\"\">\r\n<ul class=\"xonam98 x1epdd7z xemmon1 xn020vs xfl32do xluzp7q x1yc453h x3yw8vx xat24cr x1xobyvs x1fv8qjw xdj266r xrxpjvj x1bxe5rh\" data-assistant-stream-block-index=\"1\">\r\n<li class=\"x1datfip xp5n6w9 x2xbuc6 xlty9xr xitg8i0 xlecmv9 x1ytk7xi\" data-streaming-stylex-tokens=\"xlty9xr xitg8i0 xlecmv9 x1ytk7xi\">\r\n<p class=\"x1yc453h xma8rkl xgoqxah xutxfr x1fie51u xgyxj25 x1xobyvs x1elgs31 x1fv8qjw xcy5tzr x1ht4adc xnvauns x1c2l018 x14l7nz5 xuw7688 x1pjt2rx x160d6zm xrxpjvj\" dir=\"ltr\"><strong class=\"x7amdea\">Identifikasi masalah</strong> — Modem/internet di lokasi Masjid Muhammad Appipudin mengalami gangguan atau tidak dapat berfungsi dengan normal.</p>\r\n</li>\r\n<li class=\"x1datfip xp5n6w9 x2xbuc6 xlty9xr xitg8i0 xlecmv9 x1ytk7xi\" data-streaming-stylex-tokens=\"xlty9xr xitg8i0 xlecmv9 x1ytk7xi\">\r\n<p class=\"x1yc453h xma8rkl xgoqxah xutxfr x1fie51u xgyxj25 x1xobyvs x1elgs31 x1fv8qjw xcy5tzr x1ht4adc xnvauns x1c2l018 x14l7nz5 xuw7688 x1pjt2rx x160d6zm xrxpjvj\" dir=\"ltr\"><strong class=\"x7amdea\">Dampak gangguan</strong> — Koneksi internet menjadi tidak stabil atau terputus sehingga aktivitas yang membutuhkan jaringan internet terganggu.</p>\r\n</li>\r\n<li class=\"x1datfip xp5n6w9 x2xbuc6 xlty9xr xitg8i0 xlecmv9 x1ytk7xi\" data-streaming-stylex-tokens=\"xlty9xr xitg8i0 xlecmv9 x1ytk7xi\">\r\n<p class=\"x1yc453h xma8rkl xgoqxah xutxfr x1fie51u xgyxj25 x1xobyvs x1elgs31 x1fv8qjw xcy5tzr x1ht4adc xnvauns x1c2l018 x14l7nz5 xuw7688 x1pjt2rx x160d6zm xrxpjvj\" dir=\"ltr\"><strong class=\"x7amdea\">Tindakan yang diperlukan</strong> — Mohon dilakukan pengecekan kondisi modem, koneksi jaringan, serta konfigurasi perangkat untuk menemukan penyebab dan memulihkan layanan.</p>\r\n</li>\r\n</ul>\r\n</div>\r\n</div>\r\n<div class=\"xrvj5dj x161yhwk x1k8jhqm\" data-message-intervention=\"\"> </div>\r\n</div>\r\n<div class=\"xzq6wi8 x6s0dn4 xsizsl4 x78zum5 x1lvaidh x5gxw34 x1lu42hc x1833lng\" role=\"group\" aria-label=\"Response actions\" data-assistant-message-actions=\"\" data-message-actions=\"\"><button class=\"x1y0btm7 x9f619 xln7xf2 x17j2mab xc0rdgb xl56j7k x1q51uy1 x1n2onr6 x2b8uid x1b2iylo xwgcxoh x1hl2dhg x1u21asa xcuo91f x9jqm76 xhkbipy xl65fg8 x1jlfb0b x1fo1fc9 x1s3pajs x11wgzky xulogpc x1cpjm7i xvpw0h3 x1oe21lb xu24vnk x8y27mr x1txhlq7 xtg4hg7 x1o0wn7w xkk1bqk x1hmns74 xy5mcqj xjbqb8w x15xj62w x9r1u3d x116uinm xu82sp8 x1gnnqk1 x13yhu5o x1ypdohk xtgyt42 xrvj5dj x1kee97p xtcsvct xy5k6zg xc8icb0 x11doy3g x1gg8mnh x1nb6za0 xk2swo9 x1717udv x1ku5rj1 x1vlh6m7 x1dafclu xcr73hy\" type=\"button\" data-icon-only=\"\" data-icon-position=\"start\" data-icon-shape=\"non-circular\" data-radius=\"full\" data-size=\"small\" data-variant=\"ghost\" data-w-component=\"button\" aria-label=\"Copy response\" data-copy-message=\"\" data-copy-state=\"idle\" data-oai-tooltip=\"\" data-oai-tooltip-side=\"bottom\" data-oai-tooltip-side-offset=\"8\" data-target-offset=\"both\"></button>\r\n<div data-octane-hydrate-id=\":in-n:\"> </div>\r\n</div>\r\n<div data-conversation-inline-beacon-slot=\"\"> </div>\r\n</li>\r\n</ul>\r\n</div>","status":"closed","priority":"medium","created_by":32,"created_at":"2026-09-26 16:12:52","updated_at":"2026-09-27 19:58:45","last_activity":"2026-09-27 19:58:45","company_name":"MUHAMMAD APIPPUDIN (MASJID)","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Ronald Maradona","reply_count":3,"assignees":[{"type":"employee","value":"14","display_name":"Ronald Maradona"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/09/Screenshot-2026-09-27-195751.png","replies":[{"id":2806,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: September 26, 2026 9:00 pm<br>• Created By: Afifah Indriyani<br>• Assigned To: Ronald Maradona, TS","created_at":"2026-09-26 16:14:04"},{"id":2823,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal September 27, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-09-26 21:11:32"},{"id":2856,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<ul>\r\n<li>Telah dilakukan pergantian modem oleh tim teknis</li>\r\n<li>Saat ini customer telah online kembali</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/09/Screenshot-2026-09-27-195751.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p>&nbsp;</p>","created_at":"2026-09-27 19:58:36"}]}