Ticket / MUHAMMAD DODI
MODEM LOSS - A/N u MUHAMMAD DODI
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 52Closed 51Resolved 0
Meta
Customer MUHAMMAD DODIStatus closedPattern Backbone cable / fiber cut
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1300 | in_progress | PERBAIKAN BACKBONE NAGRAK TO KATULAMPA |
| #1252 | closed | JALUR IATECH KEARAH KARADENAN PUTUS |
| #1251 | closed | PERBAIKAN KABEL PUTUS ALAM NGARIUNG RESORT |
| #1244 | closed | Modem mengalami Redaman Tinggi A/N ASEP HIDAYAT |
| #1230 | closed | PENGECEKAN BACKBONE WIIKRAMA |
| #1190 | closed | Modem error A/N MUHAMMAD APIPPUDIN (MASJID) |
| #984 | closed | PENGECEKAN BACKBONE LALADON TO SINBAR |
| #972 | closed | PENGECEKAN FO CUT DI ALAM NGARIUNG |
| #968 | closed | KONEKSI ON OFF-AP RUANG KEPSEK |
| #952 | closed | PENGUKURAN KABEL BACKBONE |
Raw JSON
{"id":1240,"customer_id":675,"ticket_type":"broadband","eyzet_customer_id":"122024000022","eyzet_customer_name":"MUHAMMAD DODI","employee_id":15,"assigned_role":"subscriber","request_by":"MUHAMMAD DODI","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"MODEM LOSS - A/N u MUHAMMAD DODI","description":"Mendapatkan informasi pigtail putus pada ont\r\n\r\nSaat ini eyzet terpantau loss\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/09/WhatsApp-Image-2026-09-29-at-06.42.37.jpeg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n ","status":"closed","priority":"medium","created_by":33,"created_at":"2026-09-29 06:48:25","updated_at":"2026-10-01 20:24:53","last_activity":"2026-10-01 20:24:53","company_name":"MUHAMMAD DODI","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"M Fikri Abillah","reply_count":4,"assignees":[{"type":"employee","value":"15","display_name":"M Fikri Abillah"},{"type":"employee","value":"16","display_name":"M Fikri Firdaus"},{"type":"employee","value":"34","display_name":"rahmat hidayat"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/09/WhatsApp-Image-2026-09-29-at-06.42.37.jpeg","replies":[{"id":2927,"user_id":7,"display_name":"Muhammad Ichwani Iskandar","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: September 29, 2026 8:15 am<br>• Created By: Muhammad Ichwani Iskandar<br>• Assigned To: M Fikri Abillah, M Fikri Firdaus, rahmat hidayat, TS<br>• Status: changed from Open to In Progress","created_at":"2026-09-29 08:15:27"},{"id":2953,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal September 30, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-09-29 21:11:34"},{"id":2992,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal October 1, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-09-30 21:11:30"},{"id":3020,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<ul>\r\n<li>Setelah dilakukan pengecekan, customer berpindah nama menjadi RICKA SETIAWARSIH</li>\r\n</ul>","created_at":"2026-10-01 20:24:43"}]}