Ticket / SMA PLUS YPHB
KONEKSI DOWN
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 236Closed 232Resolved 3
Meta
Customer SMA PLUS YPHBStatus closedPattern ONU online but no internet
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1273 | closed | SETTING MODEM DI LOKASI CUSTOMER AN NURUL KHOERUNNISA |
| #1266 | closed | PORT PCI LAN CARD MATI PADA PC SERVER |
| #1253 | closed | PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON |
| #1248 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1247 | closed | PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01 |
| #1246 | closed | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN |
| #1228 | open | PENGECEKAN PERANGKAT ROUDUS TRENGGALEK |
| #1217 | closed | KONEKSI STUCK - Z3 14/09/26 |
| #1216 | closed | KONEKSI DOWN - SMKN 1 GUNUNG PUTRI |
| #1214 | closed | PENGECEKAN WEBSITE PT DMS 17/08/2026 |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1170 | closed | PENGECEKAN YPHB LOSS 10/09/2026 |
| #1169 | closed | LINK DOWN YPHB 1/09/2026 |
| #968 | closed | KONEKSI ON OFF-AP RUANG KEPSEK |
| #935 | closed | PEMASANGAN ACCESS POINT - SMA PLUS YPHB |
| #893 | closed | MANAGE SERVICE - SMA PLUS YPHB |
| #784 | closed | MAINTENANCE |
| #668 | closed | PERGANTIAN PERANGKAT (CONVERTER) |
| #434 | closed | Tidak bisa akses folder komputer server dari komputer lain |
| #371 | closed | MELAKUKAN PENARIKAN BACK UP LINK KE SERVER |
| #333 | closed | PENARIKAN LINK BACKUP YPHB |
Raw JSON
{"id":15,"customer_id":12,"ticket_type":"corporate","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":0,"assigned_role":"noc","request_by":"AHMAD SANTIAJI","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"KONEKSI DOWN","description":"<p>Bpk Aji melakukan pelaporan via grup whatsapp terkait koneksi di lokasi yang down.</p>\r\n<p>Tim noc melakukan pengecekan dan kendala yang terjadi karena gangguan kelistrikan pada pop pajajaran.</p>\r\n<p>Tim langsung menginfokan pada teknisi untuk dilakukan pengecekan ke lokasi.</p>\r\n<p>Koneksi sudah aktif kembali dan tim teknisi ditugaskan untuk memasang ups mini pada sw di pop pajajaran.</p>\r\n<p><img class=\"aligncenter\" style=\"max-width: 100%;height: 365px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot-2026-02-03-at-3.28.08-PM.png\" alt=\"Attachment\" width=\"507\" /></p>","status":"closed","priority":"medium","created_by":3,"created_at":"2026-02-03 15:35:46","updated_at":"2026-02-18 16:53:05","last_activity":"2026-02-18 16:53:05","company_name":"SMA PLUS YPHB","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"","reply_count":1,"assignees":[],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot-2026-02-03-at-3.28.08-PM.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot-2026-02-03-at-3.37.10-PM.png","replies":[{"id":19,"user_id":3,"display_name":"Chairul Syawal","reply_text":"<p>Koneksi sudah aktif kembali dan kelistrikan di lokasi sudah aktif.</p>\r\n<p><img class=\"aligncenter\" style=\"max-width: 100%;height: 179px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot-2026-02-03-at-3.37.10-PM.png\" alt=\"Attachment\" width=\"479\" /></p>","created_at":"2026-02-03 15:37:45"}]}