Ticket / SMA PLUS YPHB
KONEKSI DOWN
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 144Closed 138Resolved 4
Meta
Customer SMA PLUS YPHBStatus closedPattern ONU online but no internet
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #714 | open | SURVEY RECONNECT - AN ELISA VIONI |
| #704 | in_progress | PENGECEKAN ODP.1.6.6/8 BANTAR KEMANG |
| #699 | resolved | PERBAIKAN BROADBAND A/N RENI NURAENI |
| #687 | closed | SSID TIDAK TERBACA |
| #682 | closed | PON BLINKING A/N SRI LESTARI |
| #681 | closed | TIDAK BISA KONEK KE TV a/n NOVI NURHAYATI |
| #678 | closed | MODEM OFFLINE A/N SRI LESTARI |
| #668 | closed | PERGANTIAN PERANGKAT (CONVERTER) |
| #667 | closed | PEMINDAHAN LOKASI MODEM |
| #663 | closed | PENGECEKAN CISASAH |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #668 | closed | PERGANTIAN PERANGKAT (CONVERTER) |
| #434 | closed | Tidak bisa akses folder komputer server dari komputer lain |
| #371 | closed | MELAKUKAN PENARIKAN BACK UP LINK KE SERVER |
| #333 | closed | PENARIKAN LINK BACKUP YPHB |
| #162 | closed | INTERNET LEMOT DAN SPEEDTES UPLOAD KECIL |
| #135 | closed | Pergantin AP unifi Exsisting Unifi AC HD Dengan Unifi U6 Enterprise |
| #65 | closed | Speedtes tidak sebanding |
| #47 | closed | Pengecekan Jaringan Internal sekolah |
| #46 | closed | INI TES Tiket dengan notifikasi WA |
Raw JSON
{"id":15,"customer_id":12,"ticket_type":"corporate","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":0,"assigned_role":"noc","request_by":"AHMAD SANTIAJI","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"KONEKSI DOWN","description":"<p>Bpk Aji melakukan pelaporan via grup whatsapp terkait koneksi di lokasi yang down.</p>\r\n<p>Tim noc melakukan pengecekan dan kendala yang terjadi karena gangguan kelistrikan pada pop pajajaran.</p>\r\n<p>Tim langsung menginfokan pada teknisi untuk dilakukan pengecekan ke lokasi.</p>\r\n<p>Koneksi sudah aktif kembali dan tim teknisi ditugaskan untuk memasang ups mini pada sw di pop pajajaran.</p>\r\n<p><img class=\"aligncenter\" style=\"max-width: 100%;height: 365px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot-2026-02-03-at-3.28.08-PM.png\" alt=\"Attachment\" width=\"507\" /></p>","status":"closed","priority":"medium","created_by":3,"created_at":"2026-02-03 15:35:46","updated_at":"2026-02-18 16:53:05","last_activity":"2026-02-18 16:53:05","company_name":"SMA PLUS YPHB","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"","reply_count":1,"assignees":[]}