Ticket / SMA PLUS YPHB
INTERNET LEMOT DAN SPEEDTES UPLOAD KECIL
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 36Closed 35Resolved 0
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Customer SMA PLUS YPHBStatus closedPattern Backbone cable / fiber cut
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #697 | in_progress | INFRASTRUKTUR KABEL BACKBONE SUNDA KELAPA |
| #658 | closed | MODEM LOSS A/N SAYIDAH |
| #651 | closed | BACKBONE KARADENAN TO IATECH DOWN |
| #626 | closed | KABEL PUTUS - AN RAHMA WULANDARI |
| #613 | closed | KABEL PUTUS - AN ROHMAH AZAHRA |
| #609 | closed | BACKBONE SINDANG BARANG - ABANET OFFLINE |
| #607 | closed | PERBAIKAN BACKCBONE - LALADON TO EMPANG |
| #600 | closed | KONEKSI ON-OFF - AN FERA ERLINDA |
| #591 | closed | JALUR BACKBONE SINBAR TO CILEBUT DOWN |
| #561 | closed | KABEL PUTUS - AN RATNAWATI RIZKI |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #668 | closed | PERGANTIAN PERANGKAT (CONVERTER) |
| #434 | closed | Tidak bisa akses folder komputer server dari komputer lain |
| #371 | closed | MELAKUKAN PENARIKAN BACK UP LINK KE SERVER |
| #333 | closed | PENARIKAN LINK BACKUP YPHB |
| #135 | closed | Pergantin AP unifi Exsisting Unifi AC HD Dengan Unifi U6 Enterprise |
| #65 | closed | Speedtes tidak sebanding |
| #47 | closed | Pengecekan Jaringan Internal sekolah |
| #46 | closed | INI TES Tiket dengan notifikasi WA |
| #15 | closed | KONEKSI DOWN |
Raw JSON
{"id":162,"customer_id":12,"ticket_type":"corporate","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":6,"assigned_role":"noc","request_by":"AHMAD SANTIAJI","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"INTERNET LEMOT DAN SPEEDTES UPLOAD KECIL","description":"<ol>\r\n<li>Mendapat laporan dari aji sma yphb bahwa internnet di sekolah berat/lemot dan speedtes kecil untuk upload nya</li>\r\n</ol>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" style=\"max-width: 100%;height: 294px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/WhatsApp-Image-2026-02-25-at-11.48.18.jpeg\" alt=\"Attachment\" width=\"220\" /></p>\r\n<p> </p>\r\n<ul>\r\n<li>Setelah medapat laporan tersebut langsung di cek ping ke ip ptp router sekolah hasil nya putus-putus</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" style=\"max-width: 100%;height: 428px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/WhatsApp-Image-2026-02-25-at-12.02.05.jpeg\" alt=\"Attachment\" width=\"529\" /></p>\r\n<p> </p>\r\n<ul>\r\n<li>Lalu mekakukan tes ping ke router lain yang melalu jalur yang sama normal, Pas di cek di switch untuk vlan nya ternya beda jalur bahwa vlan yphb di tembuskan melalui switch empang. sedang hasil tes ping ke router kehutanan normal dia vlan nya melalui switch sinang barang ke arah pomad.</li>\r\n<li>Setelah melakukan pemindahan vlan di switch Laladon ke arah sinang barang ke arah pomad, setalah di pindah kan ping lancar normal kembali</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" style=\"max-width: 100%;height: 420px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot_27.png\" alt=\"Attachment\" width=\"590\" /></p>\r\n<p> </p>\r\n<ul>\r\n<li>setalah di pindahkan jalur vlan nya dan di cek ping normal, saya melakukan konfirmasi ke pada user pak aji yphb dan meminta coba speedtes ulang kembali</li>\r\n</ul>\r\n<p> </p>\r\n<p> </p>\r\n<ul>\r\n<li>Selah mendafatkan kondirmasi kembali dari user pak aji yphb bawah di internet di lokasi sudah normal dan hasil speedtes upload nya juga sudah normal kembali</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" style=\"max-width: 100%;height: 668px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/WhatsApp-Image-2026-02-25-at-11.47.51.jpeg\" alt=\"Attachment\" width=\"376\" /></p>\r\n<p> </p>\r\n<p> </p>\r\n<p> </p>","status":"closed","priority":"high","created_by":6,"created_at":"2026-02-25 12:19:16","updated_at":"2026-02-25 12:19:46","last_activity":"2026-02-25 12:19:46","company_name":"SMA PLUS YPHB","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Tamri Ramadhan","reply_count":0,"assignees":[{"type":"employee","value":"6","display_name":"Tamri Ramadhan"},{"type":"role","value":"noc","display_name":"NOC"}]}