Ticket / SMA PLUS YPHB
INTERNET LEMOT DAN SPEEDTES UPLOAD KECIL
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 52Closed 51Resolved 0
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Customer SMA PLUS YPHBStatus closedPattern Backbone cable / fiber cut
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1300 | in_progress | PERBAIKAN BACKBONE NAGRAK TO KATULAMPA |
| #1252 | closed | JALUR IATECH KEARAH KARADENAN PUTUS |
| #1251 | closed | PERBAIKAN KABEL PUTUS ALAM NGARIUNG RESORT |
| #1244 | closed | Modem mengalami Redaman Tinggi A/N ASEP HIDAYAT |
| #1240 | closed | MODEM LOSS - A/N u MUHAMMAD DODI |
| #1230 | closed | PENGECEKAN BACKBONE WIIKRAMA |
| #1190 | closed | Modem error A/N MUHAMMAD APIPPUDIN (MASJID) |
| #984 | closed | PENGECEKAN BACKBONE LALADON TO SINBAR |
| #972 | closed | PENGECEKAN FO CUT DI ALAM NGARIUNG |
| #968 | closed | KONEKSI ON OFF-AP RUANG KEPSEK |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1170 | closed | PENGECEKAN YPHB LOSS 10/09/2026 |
| #1169 | closed | LINK DOWN YPHB 1/09/2026 |
| #968 | closed | KONEKSI ON OFF-AP RUANG KEPSEK |
| #935 | closed | PEMASANGAN ACCESS POINT - SMA PLUS YPHB |
| #893 | closed | MANAGE SERVICE - SMA PLUS YPHB |
| #784 | closed | MAINTENANCE |
| #668 | closed | PERGANTIAN PERANGKAT (CONVERTER) |
| #434 | closed | Tidak bisa akses folder komputer server dari komputer lain |
| #371 | closed | MELAKUKAN PENARIKAN BACK UP LINK KE SERVER |
| #333 | closed | PENARIKAN LINK BACKUP YPHB |
Raw JSON
{"id":162,"customer_id":12,"ticket_type":"corporate","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":6,"assigned_role":"noc","request_by":"AHMAD SANTIAJI","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"INTERNET LEMOT DAN SPEEDTES UPLOAD KECIL","description":"<ol>\r\n<li>Mendapat laporan dari aji sma yphb bahwa internnet di sekolah berat/lemot dan speedtes kecil untuk upload nya</li>\r\n</ol>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" style=\"max-width: 100%;height: 294px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/WhatsApp-Image-2026-02-25-at-11.48.18.jpeg\" alt=\"Attachment\" width=\"220\" /></p>\r\n<p> </p>\r\n<ul>\r\n<li>Setelah medapat laporan tersebut langsung di cek ping ke ip ptp router sekolah hasil nya putus-putus</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" style=\"max-width: 100%;height: 428px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/WhatsApp-Image-2026-02-25-at-12.02.05.jpeg\" alt=\"Attachment\" width=\"529\" /></p>\r\n<p> </p>\r\n<ul>\r\n<li>Lalu mekakukan tes ping ke router lain yang melalu jalur yang sama normal, Pas di cek di switch untuk vlan nya ternya beda jalur bahwa vlan yphb di tembuskan melalui switch empang. sedang hasil tes ping ke router kehutanan normal dia vlan nya melalui switch sinang barang ke arah pomad.</li>\r\n<li>Setelah melakukan pemindahan vlan di switch Laladon ke arah sinang barang ke arah pomad, setalah di pindah kan ping lancar normal kembali</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" style=\"max-width: 100%;height: 420px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot_27.png\" alt=\"Attachment\" width=\"590\" /></p>\r\n<p> </p>\r\n<ul>\r\n<li>setalah di pindahkan jalur vlan nya dan di cek ping normal, saya melakukan konfirmasi ke pada user pak aji yphb dan meminta coba speedtes ulang kembali</li>\r\n</ul>\r\n<p> </p>\r\n<p> </p>\r\n<ul>\r\n<li>Selah mendafatkan kondirmasi kembali dari user pak aji yphb bawah di internet di lokasi sudah normal dan hasil speedtes upload nya juga sudah normal kembali</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" style=\"max-width: 100%;height: 668px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/WhatsApp-Image-2026-02-25-at-11.47.51.jpeg\" alt=\"Attachment\" width=\"376\" /></p>\r\n<p> </p>\r\n<p> </p>\r\n<p> </p>","status":"closed","priority":"high","created_by":6,"created_at":"2026-02-25 12:19:16","updated_at":"2026-02-25 12:19:46","last_activity":"2026-02-25 12:19:46","company_name":"SMA PLUS YPHB","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Tamri Ramadhan","reply_count":0,"assignees":[{"type":"employee","value":"6","display_name":"Tamri Ramadhan"},{"type":"role","value":"noc","display_name":"NOC"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/WhatsApp-Image-2026-02-25-at-11.48.18.jpeg, http://portaljagad.rafatek.net/wp-content/uploads/2026/02/WhatsApp-Image-2026-02-25-at-12.02.05.jpeg, http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot_27.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/02/WhatsApp-Image-2026-02-25-at-11.47.51.jpeg","replies":[]}