Ticket / FINET
KONFIGURASI VLAN UNTUK KEBUTUHAN FINET
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 236Closed 232Resolved 3
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Customer FINETStatus closedPattern ONU online but no internet
Related by pattern
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|---|---|---|
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| #1246 | closed | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN |
| #1228 | open | PENGECEKAN PERANGKAT ROUDUS TRENGGALEK |
| #1217 | closed | KONEKSI STUCK - Z3 14/09/26 |
| #1216 | closed | KONEKSI DOWN - SMKN 1 GUNUNG PUTRI |
| #1214 | closed | PENGECEKAN WEBSITE PT DMS 17/08/2026 |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #764 | closed | PENGECEKAN BACKBONE ABANET TO FINET |
| #276 | closed | MENONAKTIFKAN IP PUBLIC FINET-BOJONG |
| #255 | closed | LINK DARI POP BOJONG KE USER FINET BOJONG DOWN |
| #239 | closed | PENGECEKAN ULANG KONFIGURASI VLAN UNTUK KEBUTUHAN FINET |
| #197 | closed | KONFIGURASI VLAN UNTUK KEBUTUHAN INTERKONEKSI FINET-ION |
| #110 | closed | REQUEST INTERCONNECTION FINET DARI PERANGKAT RAFATEK KE ION |
| #106 | closed | PLUG IN KABEL DARI PERANGKAT FINET KE SW MTEN |
Raw JSON
{"id":213,"customer_id":68,"ticket_type":"corporate","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":5,"assigned_role":"noc","request_by":"FAJRI","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"KONFIGURASI VLAN UNTUK KEBUTUHAN FINET","description":"<p>Sudah melakukan tagging VLAN 1220, 1250, 1561, 1562, 1563, 1565, 1566, 1777, dan 1820 pada interface LACP-40G yang mengarah ke</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/Screenshot_2.png\" border=\"0\" alt=\"Attachment\" width=\"523\" style=\"max-width: 100%;height: 361px\" /></p>\r\n<p> </p>\r\n<p>perangkat Juniper FINET.</p>","status":"closed","priority":"medium","created_by":5,"created_at":"2026-03-03 19:56:11","updated_at":"2026-03-04 08:48:16","last_activity":"2026-03-04 08:48:16","company_name":"FINET","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Muhammad Naufal Iskandar","reply_count":1,"assignees":[{"type":"employee","value":"5","display_name":"Muhammad Naufal Iskandar"},{"type":"role","value":"noc","display_name":"NOC"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/Screenshot_2.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/03/laporan-3-maret-26-1.jpg.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/03/laporan-3-maret-26-2.jpg.png","replies":[{"id":331,"user_id":4,"display_name":"Muhamad Cahyo Wicaksono","reply_text":"<ul>\r\n \t<li>Koordinasi dengan pihak finet terkait vlan yang belum tembus</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/laporan-3-maret-26-1.jpg.png\" border=\"0\" alt=\"Attachment\" width=\"658\" style=\"max-width: 100%;height: 247px\" /></p>\r\n\r\n<ul>\r\n \t<li>menginfokan ke pihak finet di sisi rafatek LACP timeout periodnya sdh di set slow</li>\r\n \t<li>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/laporan-3-maret-26-2.jpg.png\" border=\"0\" alt=\"Attachment\" width=\"681\" style=\"max-width: 100%;height: 374px\" /></p>\r\n</li>\r\n</ul>","created_at":"2026-03-04 08:48:07"}]}