Ticket / FINET
LINK DARI POP BOJONG KE USER FINET BOJONG DOWN
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer FINETStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #764 | closed | PENGECEKAN BACKBONE ABANET TO FINET |
| #276 | closed | MENONAKTIFKAN IP PUBLIC FINET-BOJONG |
| #239 | closed | PENGECEKAN ULANG KONFIGURASI VLAN UNTUK KEBUTUHAN FINET |
| #213 | closed | KONFIGURASI VLAN UNTUK KEBUTUHAN FINET |
| #197 | closed | KONFIGURASI VLAN UNTUK KEBUTUHAN INTERKONEKSI FINET-ION |
| #110 | closed | REQUEST INTERCONNECTION FINET DARI PERANGKAT RAFATEK KE ION |
| #106 | closed | PLUG IN KABEL DARI PERANGKAT FINET KE SW MTEN |
Raw JSON
{"id":255,"customer_id":68,"ticket_type":"corporate","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":4,"assigned_role":"noc","request_by":"FAJRI","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"LINK DARI POP BOJONG KE USER FINET BOJONG DOWN","description":"<ul>\r\n \t<li>\r\n<p class=\"aligncenter\">user menginfokan bahwa internet down, setelah dicek redaman dari pop bojong ke end user terpantau tinggi\r\n<img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/laporan-11-maret-26-2.jpg.png\" border=\"0\" alt=\"Attachment\" width=\"488\" style=\"max-width: 100%;height: 263px\" /></p>\r\n</li>\r\n \t<li>hasil pengecekan redaman di sisi lokasi oleh PIC end user\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/laporan-11-mar-26-4.jpg\" border=\"0\" alt=\"Attachment\" width=\"293\" style=\"max-width: 100%;height: 521px\" /></p>\r\n<p class=\"aligncenter\"></p>\r\n </li>\r\n</ul>","status":"closed","priority":"high","created_by":4,"created_at":"2026-03-11 11:15:08","updated_at":"2026-03-11 11:16:06","last_activity":"2026-03-11 11:16:06","company_name":"FINET","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Muhamad Cahyo Wicaksono","reply_count":1,"assignees":[{"type":"employee","value":"4","display_name":"Muhamad Cahyo Wicaksono"},{"type":"role","value":"noc","display_name":"NOC"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/laporan-11-maret-26-2.jpg.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/03/laporan-11-mar-26-4.jpg, http://portaljagad.rafatek.net/wp-content/uploads/2026/03/laporan-11-mar-26-3-1.jpg","replies":[{"id":402,"user_id":4,"display_name":"Muhamad Cahyo Wicaksono","reply_text":"<ul>\r\n \t<li>di lakukan pergantian sfp dikedua sisi (pop bojong dan sisi finet bojong), redaman normal kembali\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/laporan-11-mar-26-3-1.jpg\" border=\"0\" alt=\"Attachment\" width=\"429\" style=\"max-width: 100%;height: 417px\" /></p>\r\n \r\n\r\n </li>\r\n</ul>","created_at":"2026-03-11 11:15:47"}]}