Ticket / FINET
LINK DARI POP BOJONG KE USER FINET BOJONG DOWN
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 475Closed 453Resolved 12
Meta
Customer FINETStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1035 | in_progress | MODEM LOSS A/N CITRA CUSTOMI |
| #1034 | in_progress | MODEM LOSS A/N ANISA MADRONI |
| #1033 | in_progress | PERBAIKAN MODEM LOSS A/N CITRA CUSTOMI |
| #1032 | in_progress | PERBAIKAN MODEM LOSS A/N HARYANTI YANTI |
| #1031 | in_progress | PERBAIKAN REDAMAN TINGGI A/N NENG IDA |
| #1028 | closed | PERBAIKAN ODP LOSS 7.2.6/8 |
| #1027 | in_progress | PERBAIKAN MODEM A/N MUHAMMAD ROHMAN |
| #1024 | closed | PERBAIKAN BROADBAND A/N OCIH ABIZAR |
| #1023 | in_progress | PERBAIKAN BROADBAND A/N SRI ARIANTI |
| #1022 | closed | PERBAIKAN BROADBAND A/N FERA ERLINDA |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #764 | closed | PENGECEKAN BACKBONE ABANET TO FINET |
| #276 | closed | MENONAKTIFKAN IP PUBLIC FINET-BOJONG |
| #239 | closed | PENGECEKAN ULANG KONFIGURASI VLAN UNTUK KEBUTUHAN FINET |
| #213 | closed | KONFIGURASI VLAN UNTUK KEBUTUHAN FINET |
| #197 | closed | KONFIGURASI VLAN UNTUK KEBUTUHAN INTERKONEKSI FINET-ION |
| #110 | closed | REQUEST INTERCONNECTION FINET DARI PERANGKAT RAFATEK KE ION |
| #106 | closed | PLUG IN KABEL DARI PERANGKAT FINET KE SW MTEN |
Raw JSON
{"id":255,"customer_id":68,"ticket_type":"corporate","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":4,"assigned_role":"noc","request_by":"FAJRI","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"LINK DARI POP BOJONG KE USER FINET BOJONG DOWN","description":"<ul>\r\n \t<li>\r\n<p class=\"aligncenter\">user menginfokan bahwa internet down, setelah dicek redaman dari pop bojong ke end user terpantau tinggi\r\n<img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/laporan-11-maret-26-2.jpg.png\" border=\"0\" alt=\"Attachment\" width=\"488\" style=\"max-width: 100%;height: 263px\" /></p>\r\n</li>\r\n \t<li>hasil pengecekan redaman di sisi lokasi oleh PIC end user\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/laporan-11-mar-26-4.jpg\" border=\"0\" alt=\"Attachment\" width=\"293\" style=\"max-width: 100%;height: 521px\" /></p>\r\n<p class=\"aligncenter\"></p>\r\n </li>\r\n</ul>","status":"closed","priority":"high","created_by":4,"created_at":"2026-03-11 11:15:08","updated_at":"2026-03-11 11:16:06","last_activity":"2026-03-11 11:16:06","company_name":"FINET","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Muhamad Cahyo Wicaksono","reply_count":1,"assignees":[{"type":"employee","value":"4","display_name":"Muhamad Cahyo Wicaksono"},{"type":"role","value":"noc","display_name":"NOC"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/laporan-11-maret-26-2.jpg.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/03/laporan-11-mar-26-4.jpg, http://portaljagad.rafatek.net/wp-content/uploads/2026/03/laporan-11-mar-26-3-1.jpg","replies":[{"id":402,"user_id":4,"display_name":"Muhamad Cahyo Wicaksono","reply_text":"<ul>\r\n \t<li>di lakukan pergantian sfp dikedua sisi (pop bojong dan sisi finet bojong), redaman normal kembali\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/laporan-11-mar-26-3-1.jpg\" border=\"0\" alt=\"Attachment\" width=\"429\" style=\"max-width: 100%;height: 417px\" /></p>\r\n \r\n\r\n </li>\r\n</ul>","created_at":"2026-03-11 11:15:47"}]}