Ticket / SMK PLUS PELITA NUSANTARA
MANAGE SERVICE SMK PELITA NUSANTARA
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 475Closed 453Resolved 12
Meta
Customer SMK PLUS PELITA NUSANTARAStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1035 | in_progress | MODEM LOSS A/N CITRA CUSTOMI |
| #1034 | in_progress | MODEM LOSS A/N ANISA MADRONI |
| #1033 | in_progress | PERBAIKAN MODEM LOSS A/N CITRA CUSTOMI |
| #1032 | in_progress | PERBAIKAN MODEM LOSS A/N HARYANTI YANTI |
| #1031 | in_progress | PERBAIKAN REDAMAN TINGGI A/N NENG IDA |
| #1028 | closed | PERBAIKAN ODP LOSS 7.2.6/8 |
| #1027 | in_progress | PERBAIKAN MODEM A/N MUHAMMAD ROHMAN |
| #1024 | closed | PERBAIKAN BROADBAND A/N OCIH ABIZAR |
| #1023 | in_progress | PERBAIKAN BROADBAND A/N SRI ARIANTI |
| #1022 | closed | PERBAIKAN BROADBAND A/N FERA ERLINDA |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #891 | closed | MANAGE SERVICE - SMK PLUS PELITA NUSANTARA |
| #487 | closed | PERBAIKAN LINK BACKUP - SMK PLUS PELITA NUSANTARA |
| #479 | closed | PENGECEKAN LINK UTAMA SMK PLUS PELITA NUSANTARA |
| #432 | closed | MANAGED SERVICES SMK PLUS PELITA NUSANTARA 15 APRIL 2026 |
| #275 | closed | PENGECEKAN LINK UTAMA SMK PENUS |
| #108 | closed | MANAGE SERVICE SMK PLUS PELITA NUSANTARA |
| #77 | closed | KONEKSI KE KE WEB kurasi-prestasi.kemendikdasmen.go.id TIDAK BISA DI JARINGAN SEKOLAH |
| #33 | closed | MAINTENANCE SERVER |
Raw JSON
{"id":237,"customer_id":24,"ticket_type":"corporate","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":5,"assigned_role":"noc","request_by":"ROHAJON","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"MANAGE SERVICE SMK PELITA NUSANTARA","description":"<p>JADWAL MANAGE SERVICE<br />Rincian Pekerjaan:</p>\r\n<ol>\r\n<li>Pengecekan Modem & Perangkat:<br />- Melakukan pengecekan redaman pada modem Metro Ethernet dan memastikan kondisi fisik perangkat di lokasi dalam keadaan normal.</li>\r\n<li>Investigasi Keluhan Speedtest:<br />- Menindaklanjuti keluhan terkait hasil speedtest WiFi yang hanya mencapai 100 Mbps, sedangkan melalui kabel LAN bisa mencapai 900 Mbps.</li>\r\n<li> Pengecekan Jalur Distribusi:<br />- Melakukan pengecekan jalur kabel dari switch utama hingga ke switch distribusi AP.<br />- Hasil verifikasi menunjukkan bahwa speedtest menggunakan kabel LAN pada titik distribusi sudah berjalan optimal (Gigabit).<br />- Optimasi Access Point:<br />- Melakukan pengecekan dan penyesuaian konfigurasi pada UniFi Controller untuk memaksimalkan performa bandwidth di setiap Access Point.</li>\r\n<li>Optimasi Access Point<br />- Melakukan pengecekan dan penyesuaian konfigurasi pada UniFi Controller untuk memaksimalkan performa bandwidth di setiap Access Point.<br />- Mengubah konfigurasi Band Steering ke mode Prefer 5G untuk mengarahkan perangkat user ke frekuensi yang lebih cepat.<br />- Melakukan penyesuaian pada frekuensi 5 GHz , khususnya pada pengaturan Channel dan Minimum RSSI , guna meminimalkan interferensi.<br /> <br /> Sebelum dilakukan pengecekan<br />\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/TEST-SEBELUM.jpeg\" border=\"0\" alt=\"Attachment\" width=\"767\" style=\"max-width: 100%;height: 519px\" /><br /> Proses konfigurasi AP</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/PROSES-KONFIG1.jpeg\" border=\"0\" alt=\"Attachment\" width=\"237\" style=\"max-width: 100%;height: 449px\" /></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/proses-konfig2.jpeg\" border=\"0\" alt=\"Attachment\" width=\"189\" style=\"max-width: 100%;height: 310px\" /></p>\r\n<p class=\"aligncenter\"> Hasil speedtest setalh dilakukan pengecekan</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/TEST-SETELAH.jpeg\" border=\"0\" alt=\"Attachment\" width=\"754\" style=\"max-width: 100%;height: 510px\" /></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/test-setelah2.jpeg\" border=\"0\" alt=\"Attachment\" width=\"757\" style=\"max-width: 100%;height: 484px\" /></p>\r\n<p class=\"aligncenter\"> </p>\r\n<p class=\"aligncenter\"> <br /> Hasil ping internet<br /><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/Hasil-ping.jpeg\" border=\"0\" alt=\"Attachment\" width=\"750\" style=\"max-width: 100%;height: 456px\" /></p>\r\n<p> </p>\r\n<br /><br /><br /></li>\r\n</ol>","status":"closed","priority":"medium","created_by":5,"created_at":"2026-03-07 14:50:31","updated_at":"2026-03-07 15:08:23","last_activity":"2026-03-07 15:08:23","company_name":"SMK PLUS PELITA NUSANTARA","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Muhammad Naufal Iskandar","reply_count":0,"assignees":[{"type":"employee","value":"5","display_name":"Muhammad Naufal Iskandar"},{"type":"role","value":"noc","display_name":"NOC"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/TEST-SEBELUM.jpeg, http://portaljagad.rafatek.net/wp-content/uploads/2026/03/PROSES-KONFIG1.jpeg, http://portaljagad.rafatek.net/wp-content/uploads/2026/03/proses-konfig2.jpeg, http://portaljagad.rafatek.net/wp-content/uploads/2026/03/TEST-SETELAH.jpeg, http://portaljagad.rafatek.net/wp-content/uploads/2026/03/test-setelah2.jpeg, http://portaljagad.rafatek.net/wp-content/uploads/2026/03/Hasil-ping.jpeg","replies":[]}