Ticket / SMK PLUS PELITA NUSANTARA
MANAGE SERVICE SMK PELITA NUSANTARA
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
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Customer SMK PLUS PELITA NUSANTARAStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1266 | closed | PORT PCI LAN CARD MATI PADA PC SERVER |
| #1171 | closed | PENGECEKAN WEBSITE SMK PENUS 14/08/2026 |
| #1054 | closed | MANAGE SERVICE - SMK PLUS PELITA NUSANTARA |
| #891 | closed | MANAGE SERVICE - SMK PLUS PELITA NUSANTARA |
| #487 | closed | PERBAIKAN LINK BACKUP - SMK PLUS PELITA NUSANTARA |
| #479 | closed | PENGECEKAN LINK UTAMA SMK PLUS PELITA NUSANTARA |
| #432 | closed | MANAGED SERVICES SMK PLUS PELITA NUSANTARA 15 APRIL 2026 |
| #275 | closed | PENGECEKAN LINK UTAMA SMK PENUS |
| #108 | closed | MANAGE SERVICE SMK PLUS PELITA NUSANTARA |
| #77 | closed | KONEKSI KE KE WEB kurasi-prestasi.kemendikdasmen.go.id TIDAK BISA DI JARINGAN SEKOLAH |
Raw JSON
{"id":237,"customer_id":24,"ticket_type":"corporate","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":5,"assigned_role":"noc","request_by":"ROHAJON","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"MANAGE SERVICE SMK PELITA NUSANTARA","description":"<p>JADWAL MANAGE SERVICE<br />Rincian Pekerjaan:</p>\r\n<ol>\r\n<li>Pengecekan Modem & Perangkat:<br />- Melakukan pengecekan redaman pada modem Metro Ethernet dan memastikan kondisi fisik perangkat di lokasi dalam keadaan normal.</li>\r\n<li>Investigasi Keluhan Speedtest:<br />- Menindaklanjuti keluhan terkait hasil speedtest WiFi yang hanya mencapai 100 Mbps, sedangkan melalui kabel LAN bisa mencapai 900 Mbps.</li>\r\n<li> Pengecekan Jalur Distribusi:<br />- Melakukan pengecekan jalur kabel dari switch utama hingga ke switch distribusi AP.<br />- Hasil verifikasi menunjukkan bahwa speedtest menggunakan kabel LAN pada titik distribusi sudah berjalan optimal (Gigabit).<br />- Optimasi Access Point:<br />- Melakukan pengecekan dan penyesuaian konfigurasi pada UniFi Controller untuk memaksimalkan performa bandwidth di setiap Access Point.</li>\r\n<li>Optimasi Access Point<br />- Melakukan pengecekan dan penyesuaian konfigurasi pada UniFi Controller untuk memaksimalkan performa bandwidth di setiap Access Point.<br />- Mengubah konfigurasi Band Steering ke mode Prefer 5G untuk mengarahkan perangkat user ke frekuensi yang lebih cepat.<br />- Melakukan penyesuaian pada frekuensi 5 GHz , khususnya pada pengaturan Channel dan Minimum RSSI , guna meminimalkan interferensi.<br /> <br /> Sebelum dilakukan pengecekan<br />\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/TEST-SEBELUM.jpeg\" border=\"0\" alt=\"Attachment\" width=\"767\" style=\"max-width: 100%;height: 519px\" /><br /> Proses konfigurasi AP</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/PROSES-KONFIG1.jpeg\" border=\"0\" alt=\"Attachment\" width=\"237\" style=\"max-width: 100%;height: 449px\" /></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/proses-konfig2.jpeg\" border=\"0\" alt=\"Attachment\" width=\"189\" style=\"max-width: 100%;height: 310px\" /></p>\r\n<p class=\"aligncenter\"> Hasil speedtest setalh dilakukan pengecekan</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/TEST-SETELAH.jpeg\" border=\"0\" alt=\"Attachment\" width=\"754\" style=\"max-width: 100%;height: 510px\" /></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/test-setelah2.jpeg\" border=\"0\" alt=\"Attachment\" width=\"757\" style=\"max-width: 100%;height: 484px\" /></p>\r\n<p class=\"aligncenter\"> </p>\r\n<p class=\"aligncenter\"> <br /> Hasil ping internet<br /><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/Hasil-ping.jpeg\" border=\"0\" alt=\"Attachment\" width=\"750\" style=\"max-width: 100%;height: 456px\" /></p>\r\n<p> </p>\r\n<br /><br /><br /></li>\r\n</ol>","status":"closed","priority":"medium","created_by":5,"created_at":"2026-03-07 14:50:31","updated_at":"2026-03-07 15:08:23","last_activity":"2026-03-07 15:08:23","company_name":"SMK PLUS PELITA NUSANTARA","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Muhammad Naufal Iskandar","reply_count":0,"assignees":[{"type":"employee","value":"5","display_name":"Muhammad Naufal Iskandar"},{"type":"role","value":"noc","display_name":"NOC"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/TEST-SEBELUM.jpeg, http://portaljagad.rafatek.net/wp-content/uploads/2026/03/PROSES-KONFIG1.jpeg, http://portaljagad.rafatek.net/wp-content/uploads/2026/03/proses-konfig2.jpeg, http://portaljagad.rafatek.net/wp-content/uploads/2026/03/TEST-SETELAH.jpeg, http://portaljagad.rafatek.net/wp-content/uploads/2026/03/test-setelah2.jpeg, http://portaljagad.rafatek.net/wp-content/uploads/2026/03/Hasil-ping.jpeg","replies":[]}