Ticket / SMK PLUS PELITA NUSANTARA
MANAGE SERVICE - SMK PLUS PELITA NUSANTARA
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 115Closed 106Resolved 1
Meta
Customer SMK PLUS PELITA NUSANTARAStatus closedPattern General connectivity / misc
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1305 | open | RELOKASI MODEM SUNNAH SAEPUL |
| #1294 | in_progress | PENARIKAN KABEL ODP 14.1.7 |
| #1286 | open | GANTI ADAPTOR AN LIANAH |
| #1272 | in_progress | GANTI MODEM A//N ADINDA NURUL FADILAH |
| #1250 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1212 | closed | MANAGE SERVICE PT DANUSARI MITRA SEJAHTERA 10/09/26 |
| #1202 | closed | PERBAIKAN OP.5.1.12 KP SAWAH |
| #1201 | closed | PERBAIKAN OP.16.1.3/8 GG AMIL |
| #1196 | closed | MASUKAN KATASANDI AN Adi Tarmiadi |
| #1157 | closed | PERBAIKAN ODP 3.1.2, 3.1.3, 3.1.7 PONDOK KENCANA |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1266 | closed | PORT PCI LAN CARD MATI PADA PC SERVER |
| #1171 | closed | PENGECEKAN WEBSITE SMK PENUS 14/08/2026 |
| #1054 | closed | MANAGE SERVICE - SMK PLUS PELITA NUSANTARA |
| #487 | closed | PERBAIKAN LINK BACKUP - SMK PLUS PELITA NUSANTARA |
| #479 | closed | PENGECEKAN LINK UTAMA SMK PLUS PELITA NUSANTARA |
| #432 | closed | MANAGED SERVICES SMK PLUS PELITA NUSANTARA 15 APRIL 2026 |
| #275 | closed | PENGECEKAN LINK UTAMA SMK PENUS |
| #237 | closed | MANAGE SERVICE SMK PELITA NUSANTARA |
| #108 | closed | MANAGE SERVICE SMK PLUS PELITA NUSANTARA |
| #77 | closed | KONEKSI KE KE WEB kurasi-prestasi.kemendikdasmen.go.id TIDAK BISA DI JARINGAN SEKOLAH |
Raw JSON
{"id":891,"customer_id":24,"ticket_type":"corporate","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":7,"assigned_role":"noc","request_by":"ROHAJON","topic_id":1,"subtopic_id":3,"channel_id":4,"subject":"MANAGE SERVICE - SMK PLUS PELITA NUSANTARA","description":"<p>Manage service SMK Plus Pelita Nusantara </p>","status":"closed","priority":"high","created_by":8,"created_at":"2026-07-14 16:53:58","updated_at":"2026-07-18 19:44:28","last_activity":"2026-07-18 19:44:28","company_name":"SMK PLUS PELITA NUSANTARA","topic_name":"Technical","subtopic_name":"Managed Services","channel_name":"Direct Info","status_label":"Closed","employee_name":"Muhammad Ichwani Iskandar","reply_count":3,"assignees":[{"type":"employee","value":"7","display_name":"Muhammad Ichwani Iskandar"},{"type":"role","value":"noc","display_name":"NOC"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-18-at-19.35.05-1.jpeg, https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-18-at-19.35.05.jpeg, https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-17-at-10.09.00.jpeg, https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-17-at-10.10.32.jpeg, https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-17-at-10.28.58.jpeg, https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-18-at-19.02.16.jpeg, https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-18-at-19.03.45.jpeg, https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-18-at-19.17.52.jpeg","replies":[{"id":1621,"user_id":8,"display_name":"Ardani Sadid Khairullah","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: July 17, 2026 9:00 am<br>• Created By: Ardani Sadid Khairullah<br>• Assigned To: Muhammad Ichwani Iskandar, NOC<br>• Status: changed from Open to In Progress","created_at":"2026-07-15 10:51:56"},{"id":1639,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal July 18, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-07-17 21:11:33"},{"id":1663,"user_id":7,"display_name":"Muhammad Ichwani Iskandar","reply_text":"<ul>\r\n<li>Pengecekan ping internet pada cmd ✅</li>\r\n<li>Pengecekan ping google pada cmd ✅</li>\r\n<li>Pengecekan ping internet pada router ✅</li>\r\n<li>Pengecekan ping google pada router ✅</li>\r\n<li>Ping gateway rafatek ✅</li>\r\n<li>Ping ke dns server rafatek ✅</li>\r\n<li>Pengecekan status perangkat dan cpu ✅<br /><br />Berdasarkan hasil pengecekan Managed Service di SMK Plus Pelita Nusantara Bogor, tidak ditemukan adanya issues pada perangkat router. Seluruh pengujian menunjukkan hasil yang normal dan perangkat beroperasi dengan baik.</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-18-at-19.35.05-1.jpeg\" border=\"0\" alt=\"Attachment\" width=\"647\" style=\"max-width: 100%;height: 863px\" /></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-18-at-19.35.05.jpeg\" border=\"0\" alt=\"Attachment\" width=\"648\" style=\"max-width: 100%;height: 486px\" /></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-17-at-10.09.00.jpeg\" border=\"0\" alt=\"Attachment\" width=\"655\" style=\"max-width: 100%;height: 390px\" /></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-17-at-10.10.32.jpeg\" border=\"0\" alt=\"Attachment\" width=\"658\" style=\"max-width: 100%;height: 392px\" /></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-17-at-10.28.58.jpeg\" border=\"0\" alt=\"Attachment\" width=\"655\" style=\"max-width: 100%;height: 783px\" /></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-18-at-19.02.16.jpeg\" border=\"0\" alt=\"Attachment\" width=\"650\" style=\"max-width: 100%;height: 506px\" /></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-18-at-19.03.45.jpeg\" border=\"0\" alt=\"Attachment\" width=\"656\" style=\"max-width: 100%;height: 510px\" /></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-18-at-19.17.52.jpeg\" border=\"0\" alt=\"Attachment\" width=\"654\" style=\"max-width: 100%;height: 314px\" /></p>\r\n<p> </p>","created_at":"2026-07-18 19:43:16"}]}