MANAGE SERVICE - SMK PLUS PELITA NUSANTARA

{"id":891,"customer_id":24,"ticket_type":"corporate","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":7,"assigned_role":"noc","request_by":"ROHAJON","topic_id":1,"subtopic_id":3,"channel_id":4,"subject":"MANAGE SERVICE - SMK PLUS PELITA NUSANTARA","description":"<p>Manage service SMK Plus Pelita Nusantara </p>","status":"closed","priority":"high","created_by":8,"created_at":"2026-07-14 16:53:58","updated_at":"2026-07-18 19:44:28","last_activity":"2026-07-18 19:44:28","company_name":"SMK PLUS PELITA NUSANTARA","topic_name":"Technical","subtopic_name":"Managed Services","channel_name":"Direct Info","status_label":"Closed","employee_name":"Muhammad Ichwani Iskandar","reply_count":3,"assignees":[{"type":"employee","value":"7","display_name":"Muhammad Ichwani Iskandar"},{"type":"role","value":"noc","display_name":"NOC"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-18-at-19.35.05-1.jpeg, https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-18-at-19.35.05.jpeg, https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-17-at-10.09.00.jpeg, https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-17-at-10.10.32.jpeg, https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-17-at-10.28.58.jpeg, https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-18-at-19.02.16.jpeg, https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-18-at-19.03.45.jpeg, https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-18-at-19.17.52.jpeg","replies":[{"id":1621,"user_id":8,"display_name":"Ardani Sadid Khairullah","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: July 17, 2026 9:00 am<br>• Created By: Ardani Sadid Khairullah<br>• Assigned To: Muhammad Ichwani Iskandar, NOC<br>• Status: changed from Open to In Progress","created_at":"2026-07-15 10:51:56"},{"id":1639,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal July 18, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-07-17 21:11:33"},{"id":1663,"user_id":7,"display_name":"Muhammad Ichwani Iskandar","reply_text":"<ul>\r\n<li>Pengecekan ping internet pada cmd ✅</li>\r\n<li>Pengecekan ping google pada cmd ✅</li>\r\n<li>Pengecekan ping internet pada router ✅</li>\r\n<li>Pengecekan ping google pada router ✅</li>\r\n<li>Ping gateway rafatek ✅</li>\r\n<li>Ping ke dns server rafatek ✅</li>\r\n<li>Pengecekan status perangkat dan cpu ✅<br /><br />Berdasarkan hasil pengecekan Managed Service di SMK Plus Pelita Nusantara Bogor, tidak ditemukan adanya issues pada perangkat router. Seluruh pengujian menunjukkan hasil yang normal dan perangkat beroperasi dengan baik.</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-18-at-19.35.05-1.jpeg\" border=\"0\" alt=\"Attachment\" width=\"647\" style=\"max-width: 100%;height: 863px\" /></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-18-at-19.35.05.jpeg\" border=\"0\" alt=\"Attachment\" width=\"648\" style=\"max-width: 100%;height: 486px\" /></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-17-at-10.09.00.jpeg\" border=\"0\" alt=\"Attachment\" width=\"655\" style=\"max-width: 100%;height: 390px\" /></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-17-at-10.10.32.jpeg\" border=\"0\" alt=\"Attachment\" width=\"658\" style=\"max-width: 100%;height: 392px\" /></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-17-at-10.28.58.jpeg\" border=\"0\" alt=\"Attachment\" width=\"655\" style=\"max-width: 100%;height: 783px\" /></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-18-at-19.02.16.jpeg\" border=\"0\" alt=\"Attachment\" width=\"650\" style=\"max-width: 100%;height: 506px\" /></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-18-at-19.03.45.jpeg\" border=\"0\" alt=\"Attachment\" width=\"656\" style=\"max-width: 100%;height: 510px\" /></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-18-at-19.17.52.jpeg\" border=\"0\" alt=\"Attachment\" width=\"654\" style=\"max-width: 100%;height: 314px\" /></p>\r\n<p>&nbsp;</p>","created_at":"2026-07-18 19:43:16"}]}