Ticket / ADE BAGUS SETYAWAN
PERBAIKAN BROADBAND A/N ADE BAGUS SETYAWAN
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 335Closed 322Resolved 11
Meta
Customer ADE BAGUS SETYAWANStatus resolvedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #720 | in_progress | MODEM LOSS A/N SITI NURLAELASARI |
| #719 | open | MODEM LOSS - AN ENI SORAYA |
| #709 | closed | MODEM LOSS A/N LINAWATI |
| #708 | closed | MODEM LOSS A/N KASIHATI TELAUMBANUA |
| #706 | closed | PERBAIKAN MODEM LOSS A/N INDRA KURNIAWAN |
| #703 | resolved | PERBAIKAN ODP 1.6.4/8 |
| #696 | closed | MODEM LOSS - A/N MUHAMMAD DODI |
| #690 | closed | MODEM LOSS A/N INAH KARSINAH |
| #688 | closed | Modem LOSS A/N SUDIRA JAIM |
| #686 | closed | PERBAIKAN MODEM LOSS A/N EUIS NURJANAH |
Raw JSON
{"id":260,"customer_id":54,"ticket_type":"broadband","eyzet_customer_id":"saw122026010001@swh.net","eyzet_customer_name":"ADE BAGUS SETYAWAN","employee_id":0,"assigned_role":"subscriber","request_by":"ADE BAGUS SETYAWAN","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"PERBAIKAN BROADBAND A/N ADE BAGUS SETYAWAN","description":"<ul>\r\n<li>Menerima laporan bahwa modem di lokasi pelanggan mengalami LOSS.</li>\r\n<li>Setelah dilakukan pengecekan melalui sistem Eyzet, status perangkat terdeteksi online dan nilai redaman normal -23.372(dbm), namun terpantau redaman yang diterima OLT dari ONU sangat buruk -34.559(dbm) kemungkinan karena kondisi modem yang kurang baik</li>\r\n<li>Informasi tersebut telah disampaikan kepada pelanggan, dan akan dijadwalkan kunjungan tim teknis untuk melakukan pengecekan langsung ke lokasi.\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/adb.png\" border=\"0\" alt=\"Attachment\" width=\"848\" style=\"max-width: 100%;height: 585px\" /></p>\r\n<p> </p>\r\n</li>\r\n</ul>","status":"resolved","priority":"medium","created_by":20,"created_at":"2026-03-12 07:15:48","updated_at":"2026-03-12 12:00:44","last_activity":"2026-03-12 12:00:44","company_name":"ADE BAGUS SETYAWAN","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Resolved","employee_name":"","reply_count":2,"assignees":[{"type":"role","value":"subscriber","display_name":"TS"}]}