Ticket / ADE BAGUS SETYAWAN
PERBAIKAN BROADBAND A/N ADE BAGUS SETYAWAN
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 475Closed 453Resolved 12
Meta
Customer ADE BAGUS SETYAWANStatus resolvedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1035 | in_progress | MODEM LOSS A/N CITRA CUSTOMI |
| #1034 | in_progress | MODEM LOSS A/N ANISA MADRONI |
| #1033 | in_progress | PERBAIKAN MODEM LOSS A/N CITRA CUSTOMI |
| #1032 | in_progress | PERBAIKAN MODEM LOSS A/N HARYANTI YANTI |
| #1031 | in_progress | PERBAIKAN REDAMAN TINGGI A/N NENG IDA |
| #1028 | closed | PERBAIKAN ODP LOSS 7.2.6/8 |
| #1027 | in_progress | PERBAIKAN MODEM A/N MUHAMMAD ROHMAN |
| #1024 | closed | PERBAIKAN BROADBAND A/N OCIH ABIZAR |
| #1023 | in_progress | PERBAIKAN BROADBAND A/N SRI ARIANTI |
| #1022 | closed | PERBAIKAN BROADBAND A/N FERA ERLINDA |
Raw JSON
{"id":260,"customer_id":54,"ticket_type":"broadband","eyzet_customer_id":"saw122026010001@swh.net","eyzet_customer_name":"ADE BAGUS SETYAWAN","employee_id":0,"assigned_role":"subscriber","request_by":"ADE BAGUS SETYAWAN","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"PERBAIKAN BROADBAND A/N ADE BAGUS SETYAWAN","description":"<ul>\r\n<li>Menerima laporan bahwa modem di lokasi pelanggan mengalami LOSS.</li>\r\n<li>Setelah dilakukan pengecekan melalui sistem Eyzet, status perangkat terdeteksi online dan nilai redaman normal -23.372(dbm), namun terpantau redaman yang diterima OLT dari ONU sangat buruk -34.559(dbm) kemungkinan karena kondisi modem yang kurang baik</li>\r\n<li>Informasi tersebut telah disampaikan kepada pelanggan, dan akan dijadwalkan kunjungan tim teknis untuk melakukan pengecekan langsung ke lokasi.\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/adb.png\" border=\"0\" alt=\"Attachment\" width=\"848\" style=\"max-width: 100%;height: 585px\" /></p>\r\n<p> </p>\r\n</li>\r\n</ul>","status":"resolved","priority":"medium","created_by":20,"created_at":"2026-03-12 07:15:48","updated_at":"2026-03-12 12:00:44","last_activity":"2026-03-12 12:00:44","company_name":"ADE BAGUS SETYAWAN","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Resolved","employee_name":"","reply_count":2,"assignees":[{"type":"role","value":"subscriber","display_name":"TS"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/adb.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/03/11605.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/03/ade.png","replies":[{"id":411,"user_id":14,"display_name":"Ronald Maradona","reply_text":"<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/11605.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\ninfo dari konsumen nya sudah di perbaiki tgl 11-03-2026 hari Rabu.\r\n\r\nsudah aktif lagi.","created_at":"2026-03-12 10:10:38"},{"id":414,"user_id":20,"display_name":"Keysha","reply_text":"<p>Perbaikan Broadband A/n Ade Bagus Setyawan sudah di lakukan oleh tim ke lokasi melakukan perbaikan saat ini, konkesi di lokasi customer sudah normal dan dapat digunakan kembali dan mendapatkan redaman -23</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/ade.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","created_at":"2026-03-12 12:00:20"}]}