Ticket / ADE BAGUS SETYAWAN
PERBAIKAN BROADBAND ADE BAGUS SETYAWAN +62 898-3102-244
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 335Closed 322Resolved 11
Meta
Customer ADE BAGUS SETYAWANStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #720 | in_progress | MODEM LOSS A/N SITI NURLAELASARI |
| #719 | open | MODEM LOSS - AN ENI SORAYA |
| #709 | closed | MODEM LOSS A/N LINAWATI |
| #708 | closed | MODEM LOSS A/N KASIHATI TELAUMBANUA |
| #706 | closed | PERBAIKAN MODEM LOSS A/N INDRA KURNIAWAN |
| #703 | resolved | PERBAIKAN ODP 1.6.4/8 |
| #696 | closed | MODEM LOSS - A/N MUHAMMAD DODI |
| #690 | closed | MODEM LOSS A/N INAH KARSINAH |
| #688 | closed | Modem LOSS A/N SUDIRA JAIM |
| #686 | closed | PERBAIKAN MODEM LOSS A/N EUIS NURJANAH |
Raw JSON
{"id":89,"customer_id":54,"ticket_type":"broadband","eyzet_customer_id":"saw122026010001@swh.net","eyzet_customer_name":"ADE BAGUS SETYAWAN","employee_id":0,"assigned_role":"subscriber","request_by":"ADE BAGUS SETYAWAN","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"PERBAIKAN BROADBAND ADE BAGUS SETYAWAN +62 898-3102-244","description":"<ol>\r\n<li>Laporan yang di terima dari user bahwa internet sering kali on-off<br /><br /></li>\r\n<li>Langkah pertama yang di ambil adalah mengecek user pada eyzet (status offline) namun info dari user setelah ditanyakan tidak terdapat indikator LOSS pada perangkat di lokasi</li>\r\n<li>Kemungkinan kendala tersebut disebabkan oleh kondisi modem yang kurang baik, mengingat belum lama ini konfigurasi pada modem pelanggan sempat ter-reset (unconfig) secara otomatis</li>\r\n<li>Dengan begitu terkait kendala tersebut sudah di informasikan kepada user bahwa akan di jadwalkan tim untuk pengecekan ke lokasi.\r\n<p><img class=\"aligncenter\" style=\"max-width: 100%;height: 764px;border-radius: 4px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/asd-1.png\" alt=\"asd.png\" width=\"313\" /></p>\r\n</li>\r\n</ol>","status":"closed","priority":"high","created_by":7,"created_at":"2026-02-12 23:49:27","updated_at":"2026-02-23 12:01:36","last_activity":"2026-02-23 12:01:36","company_name":"ADE BAGUS SETYAWAN","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"","reply_count":1,"assignees":[{"type":"role","value":"subscriber","display_name":"TS"}]}