Ticket / ADE BAGUS SETYAWAN
PERBAIKAN BROADBAND ADE BAGUS SETYAWAN +62 898-3102-244
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer ADE BAGUS SETYAWANStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Raw JSON
{"id":89,"customer_id":54,"ticket_type":"broadband","eyzet_customer_id":"saw122026010001@swh.net","eyzet_customer_name":"ADE BAGUS SETYAWAN","employee_id":0,"assigned_role":"subscriber","request_by":"ADE BAGUS SETYAWAN","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"PERBAIKAN BROADBAND ADE BAGUS SETYAWAN +62 898-3102-244","description":"<ol>\r\n<li>Laporan yang di terima dari user bahwa internet sering kali on-off<br /><br /></li>\r\n<li>Langkah pertama yang di ambil adalah mengecek user pada eyzet (status offline) namun info dari user setelah ditanyakan tidak terdapat indikator LOSS pada perangkat di lokasi</li>\r\n<li>Kemungkinan kendala tersebut disebabkan oleh kondisi modem yang kurang baik, mengingat belum lama ini konfigurasi pada modem pelanggan sempat ter-reset (unconfig) secara otomatis</li>\r\n<li>Dengan begitu terkait kendala tersebut sudah di informasikan kepada user bahwa akan di jadwalkan tim untuk pengecekan ke lokasi.\r\n<p><img class=\"aligncenter\" style=\"max-width: 100%;height: 764px;border-radius: 4px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/asd-1.png\" alt=\"asd.png\" width=\"313\" /></p>\r\n</li>\r\n</ol>","status":"closed","priority":"high","created_by":7,"created_at":"2026-02-12 23:49:27","updated_at":"2026-02-23 12:01:36","last_activity":"2026-02-23 12:01:36","company_name":"ADE BAGUS SETYAWAN","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"","reply_count":1,"assignees":[{"type":"role","value":"subscriber","display_name":"TS"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/asd-1.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot_2-3.png","replies":[{"id":202,"user_id":20,"display_name":"Keysha","reply_text":"<p>terkait perbaikan customer Ade Bagus Setyawan, Untuk Saat ini diinformasikan dari customer sudah terkoneksi kembali, dan tidak mengalami gangguan di lokasi<br /><br /></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" style=\"max-width: 100%;height: 679px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot_2-3.png\" alt=\"Attachment\" width=\"282\" /></p>\r\n<p> </p>","created_at":"2026-02-23 12:01:25"}]}