Ticket / ADE BAGUS SETYAWAN
MODEM LOSS - AN ADE BAGUS SETYAWAN
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer ADE BAGUS SETYAWANStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Raw JSON
{"id":341,"customer_id":54,"ticket_type":"broadband","eyzet_customer_id":"saw122026010001@swh.net","eyzet_customer_name":"ADE BAGUS SETYAWAN","employee_id":10,"assigned_role":"subscriber","request_by":"ADE BAGUS SETYAWAN","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"MODEM LOSS - AN ADE BAGUS SETYAWAN","description":"<p>Mendapat keluhan modem loss dan koneksi off, dan customer meminta cek ke lokasi dengan membawa adaptor 12v</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/Screenshot-2026-03-31-111153.png\" border=\"0\" alt=\"Attachment\" width=\"998\" style=\"max-width: 100%;height: 598px\" /></p>\r\n<p> </p>","status":"closed","priority":"medium","created_by":25,"created_at":"2026-03-31 11:15:47","updated_at":"2026-05-21 14:26:14","last_activity":"2026-05-21 14:26:14","company_name":"ADE BAGUS SETYAWAN","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Dede Doni","reply_count":4,"assignees":[{"type":"employee","value":"10","display_name":"Dede Doni"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/Screenshot-2026-03-31-111153.png","replies":[{"id":517,"user_id":10,"display_name":"Dede Doni","reply_text":"Customer sedang tidak ada d rumah,, minta d visit besok","created_at":"2026-04-01 09:45:03"},{"id":552,"user_id":2,"display_name":"Septi Hariyani","reply_text":"<p>Apakah sudah ada update untuk user ini ? </p>","created_at":"2026-04-06 14:55:34"},{"id":797,"user_id":2,"display_name":"Septi Hariyani","reply_text":"<p>tim, user ini sudah ada update nya belum ya tiket nya udah lama banget?</p>","created_at":"2026-04-28 15:52:53"},{"id":943,"user_id":8,"display_name":"Ardani Sadid Khairullah","reply_text":"<p>Customer tidak ada info saat ini status customer isolir</p>","created_at":"2026-05-20 08:41:39"}]}