Ticket / ADE BAGUS SETYAWAN
MODEM LOSS - AN ADE BAGUS SETYAWAN
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 475Closed 453Resolved 12
Meta
Customer ADE BAGUS SETYAWANStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1035 | in_progress | MODEM LOSS A/N CITRA CUSTOMI |
| #1034 | in_progress | MODEM LOSS A/N ANISA MADRONI |
| #1033 | in_progress | PERBAIKAN MODEM LOSS A/N CITRA CUSTOMI |
| #1032 | in_progress | PERBAIKAN MODEM LOSS A/N HARYANTI YANTI |
| #1031 | in_progress | PERBAIKAN REDAMAN TINGGI A/N NENG IDA |
| #1028 | closed | PERBAIKAN ODP LOSS 7.2.6/8 |
| #1027 | in_progress | PERBAIKAN MODEM A/N MUHAMMAD ROHMAN |
| #1024 | closed | PERBAIKAN BROADBAND A/N OCIH ABIZAR |
| #1023 | in_progress | PERBAIKAN BROADBAND A/N SRI ARIANTI |
| #1022 | closed | PERBAIKAN BROADBAND A/N FERA ERLINDA |
Raw JSON
{"id":341,"customer_id":54,"ticket_type":"broadband","eyzet_customer_id":"saw122026010001@swh.net","eyzet_customer_name":"ADE BAGUS SETYAWAN","employee_id":10,"assigned_role":"subscriber","request_by":"ADE BAGUS SETYAWAN","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"MODEM LOSS - AN ADE BAGUS SETYAWAN","description":"<p>Mendapat keluhan modem loss dan koneksi off, dan customer meminta cek ke lokasi dengan membawa adaptor 12v</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/Screenshot-2026-03-31-111153.png\" border=\"0\" alt=\"Attachment\" width=\"998\" style=\"max-width: 100%;height: 598px\" /></p>\r\n<p> </p>","status":"closed","priority":"medium","created_by":25,"created_at":"2026-03-31 11:15:47","updated_at":"2026-05-21 14:26:14","last_activity":"2026-05-21 14:26:14","company_name":"ADE BAGUS SETYAWAN","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Dede Doni","reply_count":4,"assignees":[{"type":"employee","value":"10","display_name":"Dede Doni"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/Screenshot-2026-03-31-111153.png","replies":[{"id":517,"user_id":10,"display_name":"Dede Doni","reply_text":"Customer sedang tidak ada d rumah,, minta d visit besok","created_at":"2026-04-01 09:45:03"},{"id":552,"user_id":2,"display_name":"Septi Hariyani","reply_text":"<p>Apakah sudah ada update untuk user ini ? </p>","created_at":"2026-04-06 14:55:34"},{"id":797,"user_id":2,"display_name":"Septi Hariyani","reply_text":"<p>tim, user ini sudah ada update nya belum ya tiket nya udah lama banget?</p>","created_at":"2026-04-28 15:52:53"},{"id":943,"user_id":8,"display_name":"Ardani Sadid Khairullah","reply_text":"<p>Customer tidak ada info saat ini status customer isolir</p>","created_at":"2026-05-20 08:41:39"}]}