Ticket / Internal Ticket
MIGRASI PERANGKAT DARI RAK IMS LANTAI 6 KE RAK RAFATEK LANTAI 17
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Total 136Closed 130Resolved 6
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Customer Internal TicketStatus closedPattern Installation / activation
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| #900 | closed | INSTALASI BROADBAND A/N RAMA FITRI A |
| #896 | closed | INSTALASI BROADBAND A/N DONI MARDIANTO |
| #885 | closed | INSTALASI BROADBAND - POSYANDU SEMBOJA |
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| #1030 | in_progress | PERBAIKAN JALUR PON 10 PENGKOLAN |
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| #1013 | closed | MODEM LOSS - A/N AHMAD AFFAN |
| #1011 | closed | PERBAIKAN ODP OFFLINE 16.1.3/8 |
| #993 | closed | MODEM LOSS - A/N AHMAD SANTIAJI |
| #985 | closed | PERBAIKAN ODP REDAMAN TINGGI 2.1.3/8 |
| #984 | closed | PENGECEKAN BACKBONE LALADON TO SINBAR |
| #970 | closed | RO, SW DOWN - BANTAR KEMANG |
| #969 | closed | SURVEI LOKASI BARU POP PADJAJARAN |
| #965 | closed | ODP REDAMAN TINGGI - 2.1.3 BUKIT ASRI |
Raw JSON
{"id":325,"customer_id":0,"ticket_type":"internal","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":4,"assigned_role":"noc","request_by":"Internal Staff","topic_id":1,"subtopic_id":2,"channel_id":4,"subject":"MIGRASI PERANGKAT DARI RAK IMS LANTAI 6 KE RAK RAFATEK LANTAI 17","description":"<p>Migrasi perangkat Internal dan perangkat pelanggan dari rak IMS di lantai 6 ke rak Rafatek baru di lantai 17. Migrasi dilakukan bertahap :</p>\r\n<ol>\r\n<li>Tahap 1 : instalasi xcon baru dari rak lantai 17 ke mmr (done)</li>\r\n<li>Tahap 2 : pasang switch di lantai 17 dan memindahkan vlan upstream (progress)</li>\r\n<li>Tahap 3 : Migrasi bertahap perangkat internal</li>\r\n<li>Tahap 4 : Migrasi bertahap perangkat pelanggan</li>\r\n</ol>","status":"closed","priority":"high","created_by":1,"created_at":"2026-03-28 21:12:04","updated_at":"2026-04-30 17:59:39","last_activity":"2026-05-01 00:59:39","company_name":"","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"Direct Info","status_label":"Closed","employee_name":"Muhamad Cahyo Wicaksono","reply_count":9,"assignees":[{"type":"employee","value":"4","display_name":"Muhamad Cahyo Wicaksono"},{"type":"employee","value":"1","display_name":"fatwarachman"},{"type":"employee","value":"7","display_name":"Muhammad Ichwani Iskandar"},{"type":"employee","value":"5","display_name":"Muhammad Naufal Iskandar"},{"type":"employee","value":"3","display_name":"Chairul Syawal"},{"type":"employee","value":"6","display_name":"Tamri Ramadhan"},{"type":"role","value":"noc","display_name":"NOC"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/Screenshot_36-1.png, https://portaljagad.rafatek.net/wp-content/uploads/2026/04/laporan-13-apr-26-1.png-2.jpeg, https://portaljagad.rafatek.net/wp-content/uploads/2026/04/laporan-13-apr-26-2.png.jpeg, https://portaljagad.rafatek.net/wp-content/uploads/2026/04/laporan-19-apr-1.jpg.png, https://portaljagad.rafatek.net/wp-content/uploads/2026/04/1000115407.jpg, https://portaljagad.rafatek.net/wp-content/uploads/2026/04/1000115408.jpg, https://portaljagad.rafatek.net/wp-content/uploads/2026/04/laporan-25-apr-2026.png.jpeg, http://portaljagad.rafatek.net/wp-content/uploads/2026/05/laporan-30-apr-26-1.jpg.png.jpeg, http://portaljagad.rafatek.net/wp-content/uploads/2026/05/laporan-30-apr-26-2.jpg.png.jpeg","replies":[{"id":488,"user_id":6,"display_name":"Tamri Ramadhan","reply_text":"<p>Proses pemindahan perangkat dari lantai 6 ke lantai 17 akan di lakukan pada tanggal 29 - 31 Maret 2026 akan terjadi GAMAS (Gangguan Masal /Gangguan Area) yang disebabkan oleh maintenance server yang dimulai di jam 00.00 s/d 03.00 estimasi downtime +- 10 Menit. Dalam kurun waktu yang disebutkan koneksi internet akan menglami up-down sementara. Maintenance dilakukan guna menstabilkan kualitas koneksi internet kami.</p>\r\n<p>Berikut plening pengerjaan nya tahap 1</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/Screenshot_36-1.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<ul>\r\n<li>memindahan kan perangkat dari lantai 6 ke lantai 17, perangkat yang akan di pindah yang berwarna hijau</li>\r\n<li>untuk yang warna abu-abu perangkat yang sudah di pasang di lantai 17</li>\r\n</ul>\r\n<ol>\r\n<li>Tahap pertama setting router</li>\r\n</ol>\r\n<ul>\r\n<li>Merubah router mitra 2 menjadi rodist D</li>\r\n<li>Merubah router baru x86 menjadi router ipt</li>\r\n</ul>\r\n<ol start=\"2\">\r\n<li>Tahap kedua mengosongkkan kabel di switch huawei</li>\r\n</ol>\r\n<ul>\r\n<li>Kabel 10G kabel yang menuju perangkat finet ke switch mikrotik</li>\r\n<li>Kabel 10G cbn dari Huawei ke switch mikrotik</li>\r\n<li>Kabel ro corporet</li>\r\n</ul>\r\n<ol start=\"3\">\r\n<li>Tahap ketiga</li>\r\n</ol>\r\n<ul>\r\n<li>Memindah kan perangkat ke lantai 17</li>\r\n</ul>\r\n<p> </p>\r\n<p>Tahap kedua tanggal berikut nya Memindahkan</p>\r\n<ul>\r\n<li>RO KONTEN</li>\r\n<li>RO CBN</li>\r\n<li>ROUDUS</li>\r\n<li>RO MITRA 3</li>\r\n</ul>","created_at":"2026-03-28 21:35:04"},{"id":627,"user_id":6,"display_name":"Tamri Ramadhan","reply_text":"update hasil pimdah perangkat di lantai 17\r\n\r\nperangkat yang sudah di pindah kan di lantai 17\r\n<ul>\r\n \t<li>router ipt</li>\r\n \t<li>router corporate</li>\r\n \t<li>router rodist D</li>\r\n \t<li>serevr mesin 3</li>\r\n \t<li>server mesin 6</li>\r\n</ul>\r\nbesok tanggal 14 akan di lanjut progres berikut nya\r\n<ul>\r\n \t<li>pemindahan semua port sfp yang ada di switch huawei</li>\r\n \t<li>pindah kan port sfp dari huawei ke switch nexus dari switch mikrotik</li>\r\n \t<li>yang sebelum nya dari switch mikrotik ke switch huawei terlebih dahulu di pindah kan ke switch nexsus terlebih dahulu yang dari port swicth mikrotik</li>\r\n</ul>","created_at":"2026-04-13 14:10:07"},{"id":636,"user_id":4,"display_name":"Muhamad Cahyo Wicaksono","reply_text":"<ul>\r\n \t<li>Menyiapkan interface QSFP untuk memindahkan perangkat2 yang konek dari huawei ke cisco nexus 40G dan menyiapkan vlan2 yang dibutuhkan di masing2 portnya</li>\r\n \t<li class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/laporan-13-apr-26-1.png-2.jpeg\" border=\"0\" alt=\"Attachment\" width=\"739\" style=\"max-width: 100%;height: 299px\" /></li>\r\n</ul>\r\n ","created_at":"2026-04-14 02:44:12"},{"id":651,"user_id":8,"display_name":"Ardani Sadid Khairullah","reply_text":"<p>Untuk migrasi akan diundur karena banyak mitra yang sudah komplain hari ini terkait perbaikan backbone siang ini </p>","created_at":"2026-04-14 17:02:02"},{"id":717,"user_id":4,"display_name":"Muhamad Cahyo Wicaksono","reply_text":"<ul>\r\n<li>pemindahan switch huawei dri lt 6 ke lt 17 sudah dilakukan pada tgl 17 apri</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/laporan-13-apr-26-2.png.jpeg\" border=\"0\" alt=\"Attachment\" width=\"761\" style=\"max-width: 100%;height: 1015px\" /></p>\r\n<p> </p>","created_at":"2026-04-19 14:47:37"},{"id":718,"user_id":4,"display_name":"Muhamad Cahyo Wicaksono","reply_text":"<ul>\r\n<li>Menyiapkan interface2 di switch huawei di lt 6 untuk pemindahan router x86 yang saat ini konek ke switch cisco 40G di lt 6</li>\r\n<li class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/laporan-19-apr-1.jpg.png\" border=\"0\" alt=\"Attachment\" width=\"744\" style=\"max-width: 100%;height: 368px\" /></li>\r\n</ul>\r\n<p> </p>","created_at":"2026-04-19 14:54:30"},{"id":765,"user_id":3,"display_name":"Chairul Syawal","reply_text":"<ul>\r\n<li>Migrasi perangkat dari ims ke lt 17 tanggal 24</li>\r\n<li>Perangkat yang berhasil di pindah : RO DIST LCA, RO VPN LCA, RODIS D, RO IPT GNTI, RO KONTEN, RO MITRA 3, RO MITRA 1</li>\r\n<li>Untuk perangkat yg belum pindah : RO Roudus, Bignet, Mesin 1, Finet (ccr, server, juniper), megalink, ro eyzet, sw crs fo, sw lan, sw cisco 40g</li>\r\n<li>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/1000115407.jpg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/1000115408.jpg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>\r\n</li>\r\n</ul>","created_at":"2026-04-24 15:09:06"},{"id":775,"user_id":4,"display_name":"Muhamad Cahyo Wicaksono","reply_text":"<ul>\r\n \t<li>Menyiapkan interface2 di switch cisco-1 di lt untuk pemindahan untuk pemindahan perangkat2 dari switch dist lan mikrotik di lt 6</li>\r\n \t<li>\r\n<img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/laporan-25-apr-2026.png.jpeg\" border=\"0\" alt=\"Attachment\" width=\"803\" style=\"max-width: 100%;height: 508px\" /></li>\r\n</ul>\r\n ","created_at":"2026-04-25 17:09:46"},{"id":821,"user_id":4,"display_name":"Muhamad Cahyo Wicaksono","reply_text":"<ul>\r\n \t<li>migrasi perangkat-perangkat rafatek dan mitra dri rak ims lt 6 ke rak rafatek lt 17 mten sudah selesai</li>\r\n \t<li class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/05/laporan-30-apr-26-1.jpg.png.jpeg\" border=\"0\" alt=\"Attachment\" width=\"444\" style=\"max-width: 100%;height: 592px\" /></li>\r\n \t<li>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/05/laporan-30-apr-26-2.jpg.png.jpeg\" border=\"0\" alt=\"Attachment\" width=\"443\" style=\"max-width: 100%;height: 590px\" /></p>\r\n </li>\r\n</ul>\r\n ","created_at":"2026-04-30 17:59:01"}]}