Ticket / AKHMAD SOCHIB
PERBAIKAN MODEM LOSS A/N AKHMAD SOCHIB
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer AKHMAD SOCHIBStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Raw JSON
{"id":422,"customer_id":75,"ticket_type":"broadband","eyzet_customer_id":"238167xpq50@ldgp.net","eyzet_customer_name":"AKHMAD SOCHIB","employee_id":0,"assigned_role":"subscriber","request_by":"AKHMAD SOCHIB","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"PERBAIKAN MODEM LOSS A/N AKHMAD SOCHIB","description":"<ul>\r\n<li>Menerima laporan bahwa modem di lokasi pelanggan mengalami LOSS.</li>\r\n<li>Setelah dilakukan pengecekan melalui sistem Eyzet, status perangkat terdeteksi offline dan nilai redaman tidak terbaca.</li>\r\n<li>Informasi tersebut telah disampaikan kepada pelanggan, dan akan dijadwalkan kunjungan tim teknis untuk melakukan pengecekan langsung ke lokasi.\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/Screenshot-2026-04-14-at-13.50.25.png\" border=\"0\" alt=\"Attachment\" width=\"845\" style=\"max-width: 100%;height: 713px\" /></p>\r\n<p> </p>\r\n</li>\r\n</ul>","status":"closed","priority":"medium","created_by":7,"created_at":"2026-04-14 13:53:27","updated_at":"2026-04-16 10:21:12","last_activity":"2026-04-16 10:21:12","company_name":"AKHMAD SOCHIB","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"","reply_count":1,"assignees":[{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/Screenshot-2026-04-14-at-13.50.25.png, https://portaljagad.rafatek.net/wp-content/uploads/2026/04/30272.jpg","replies":[{"id":680,"user_id":14,"display_name":"Ronald Maradona","reply_text":"<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/30272.jpg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p>kabel piktael putus di odp,</p>\r\n<p>disambung ulang di odp, modem aktif lagi</p>","created_at":"2026-04-16 10:20:48"}]}