Ticket / AKHMAD SOCHIB
MODEM LOSS A/N AKHMAD SOCHIB
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 475Closed 453Resolved 12
Meta
Customer AKHMAD SOCHIBStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1035 | in_progress | MODEM LOSS A/N CITRA CUSTOMI |
| #1034 | in_progress | MODEM LOSS A/N ANISA MADRONI |
| #1033 | in_progress | PERBAIKAN MODEM LOSS A/N CITRA CUSTOMI |
| #1032 | in_progress | PERBAIKAN MODEM LOSS A/N HARYANTI YANTI |
| #1031 | in_progress | PERBAIKAN REDAMAN TINGGI A/N NENG IDA |
| #1028 | closed | PERBAIKAN ODP LOSS 7.2.6/8 |
| #1027 | in_progress | PERBAIKAN MODEM A/N MUHAMMAD ROHMAN |
| #1024 | closed | PERBAIKAN BROADBAND A/N OCIH ABIZAR |
| #1023 | in_progress | PERBAIKAN BROADBAND A/N SRI ARIANTI |
| #1022 | closed | PERBAIKAN BROADBAND A/N FERA ERLINDA |
Raw JSON
{"id":756,"customer_id":75,"ticket_type":"broadband","eyzet_customer_id":"238167xpq50@ldgp.net","eyzet_customer_name":"AKHMAD SOCHIB","employee_id":14,"assigned_role":"","request_by":"AKHMAD SOCHIB","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"MODEM LOSS A/N AKHMAD SOCHIB","description":"<ul>\r\n<li>Mendapatkan informasi dari customer bahwa indikator modem menyala merah</li>\r\n<li>Saat di cek melalui eyzet, customer terpantau offline</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/06/Screenshot-2026-06-18-080837.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","status":"closed","priority":"medium","created_by":22,"created_at":"2026-06-18 08:10:29","updated_at":"2026-06-19 08:59:45","last_activity":"2026-06-19 08:59:45","company_name":"AKHMAD SOCHIB","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Ronald Maradona","reply_count":4,"assignees":[{"type":"employee","value":"14","display_name":"Ronald Maradona"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/06/Screenshot-2026-06-18-080837.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/06/Screenshot-2026-06-19-at-08.59.04.png","replies":[{"id":1234,"user_id":22,"display_name":"Noc Rafatek","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: June 18, 2026 9:00 am<br>• Created By: Noc Rafatek<br>• Assigned To: Ronald Maradona<br>• Status: changed from Open to In Progress","created_at":"2026-06-18 08:10:54"},{"id":1236,"user_id":14,"display_name":"Ronald Maradona","reply_text":"kabel FO putus di tengah , disambung ulang aktif lagi , redaman-19","created_at":"2026-06-18 11:10:45"},{"id":1245,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal June 19, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-06-18 21:11:30"},{"id":1253,"user_id":7,"display_name":"Muhammad Ichwani Iskandar","reply_text":"<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/06/Screenshot-2026-06-19-at-08.59.04.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p>Sudah online kembali</p>","created_at":"2026-06-19 08:59:35"}]}