Ticket / SMA PLUS YPHB
Speedtes tidak sebanding
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 236Closed 232Resolved 3
Meta
Customer SMA PLUS YPHBStatus closedPattern ONU online but no internet
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1273 | closed | SETTING MODEM DI LOKASI CUSTOMER AN NURUL KHOERUNNISA |
| #1266 | closed | PORT PCI LAN CARD MATI PADA PC SERVER |
| #1253 | closed | PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON |
| #1248 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1247 | closed | PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01 |
| #1246 | closed | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN |
| #1228 | open | PENGECEKAN PERANGKAT ROUDUS TRENGGALEK |
| #1217 | closed | KONEKSI STUCK - Z3 14/09/26 |
| #1216 | closed | KONEKSI DOWN - SMKN 1 GUNUNG PUTRI |
| #1214 | closed | PENGECEKAN WEBSITE PT DMS 17/08/2026 |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1170 | closed | PENGECEKAN YPHB LOSS 10/09/2026 |
| #1169 | closed | LINK DOWN YPHB 1/09/2026 |
| #968 | closed | KONEKSI ON OFF-AP RUANG KEPSEK |
| #935 | closed | PEMASANGAN ACCESS POINT - SMA PLUS YPHB |
| #893 | closed | MANAGE SERVICE - SMA PLUS YPHB |
| #784 | closed | MAINTENANCE |
| #668 | closed | PERGANTIAN PERANGKAT (CONVERTER) |
| #434 | closed | Tidak bisa akses folder komputer server dari komputer lain |
| #371 | closed | MELAKUKAN PENARIKAN BACK UP LINK KE SERVER |
| #333 | closed | PENARIKAN LINK BACKUP YPHB |
Raw JSON
{"id":65,"customer_id":12,"ticket_type":"corporate","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":6,"assigned_role":"noc","request_by":"AHMAD SANTIAJI","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"Speedtes tidak sebanding","description":"<p>Mendapat laporan dari aji yphb bawah speedtes di sekolah yphb tidak sebanding upload nya kecil berbeda dengan download nya</p>\r\n<p><img class=\"aligncenter\" style=\"max-width: 100%;height: 319px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/WhatsApp-Image-2026-02-09-at-11.40.15.jpeg\" alt=\"Attachment\" width=\"179\" /></p>\r\n<p> </p>\r\n<p>Setelah mendapat kan laporan tesebut, di cek jalur vlan 135 yphb melewati jalur katulampa-nagrak. lalu di pindah kan vlan 135 yphb lewat jalur karadenan-pomad </p>\r\n<p><img class=\"aligncenter\" style=\"max-width: 100%;height: 238px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/WhatsApp-Image-2026-02-09-at-12.18.17.jpeg\" alt=\"Attachment\" width=\"464\" /></p>\r\n<p> </p>\r\n<p>Setelah di coba di pindah kan, lalu konfirmasi ke user untuk di coba kembali. setelah di coba tes kemabi oleh user sudah normal sudah sesui 1:1 untuk speedtes nya</p>\r\n<p> </p>\r\n<p><img class=\"aligncenter\" style=\"max-width: 100%;height: 315px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/WhatsApp-Image-2026-02-09-at-13.12.01.jpeg\" alt=\"Attachment\" width=\"347\" /></p>\r\n<p> </p>\r\n<p>sudah konfir masi ke user bawah untuk kendaa speedtes sudah normal</p>\r\n<p><img class=\"aligncenter\" style=\"max-width: 100%;height: 287px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/WhatsApp-Image-2026-02-09-at-13.21.49.jpeg\" alt=\"Attachment\" width=\"439\" /></p>\r\n<p> </p>","status":"closed","priority":"medium","created_by":6,"created_at":"2026-02-09 13:22:33","updated_at":"2026-02-18 16:53:05","last_activity":"2026-02-18 16:53:05","company_name":"SMA PLUS YPHB","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Tamri Ramadhan","reply_count":0,"assignees":[{"type":"employee","value":"6","display_name":"Tamri Ramadhan"},{"type":"role","value":"noc","display_name":"NOC"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/WhatsApp-Image-2026-02-09-at-11.40.15.jpeg, http://portaljagad.rafatek.net/wp-content/uploads/2026/02/WhatsApp-Image-2026-02-09-at-12.18.17.jpeg, http://portaljagad.rafatek.net/wp-content/uploads/2026/02/WhatsApp-Image-2026-02-09-at-13.12.01.jpeg, http://portaljagad.rafatek.net/wp-content/uploads/2026/02/WhatsApp-Image-2026-02-09-at-13.21.49.jpeg","replies":[]}