Ticket / M BADRUDIN
MODEM LOSS
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 335Closed 322Resolved 11
Meta
Customer M BADRUDINStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #720 | in_progress | MODEM LOSS A/N SITI NURLAELASARI |
| #719 | open | MODEM LOSS - AN ENI SORAYA |
| #709 | closed | MODEM LOSS A/N LINAWATI |
| #708 | closed | MODEM LOSS A/N KASIHATI TELAUMBANUA |
| #706 | closed | PERBAIKAN MODEM LOSS A/N INDRA KURNIAWAN |
| #703 | resolved | PERBAIKAN ODP 1.6.4/8 |
| #696 | closed | MODEM LOSS - A/N MUHAMMAD DODI |
| #690 | closed | MODEM LOSS A/N INAH KARSINAH |
| #688 | closed | Modem LOSS A/N SUDIRA JAIM |
| #686 | closed | PERBAIKAN MODEM LOSS A/N EUIS NURJANAH |
Raw JSON
{"id":73,"customer_id":42,"ticket_type":"broadband","eyzet_customer_id":"122026000073@btr.net","eyzet_customer_name":"M BADRUDIN","employee_id":21,"assigned_role":"subscriber","request_by":"M BADRUDIN","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"MODEM LOSS","description":"<p>1.LAPORAN CUSTOMER : Customer mengirimkan laporan melalui wa bahwa koneksi internet dilokasi tidak bisa digunakan</p>\r\n<p>2.PENANGANAN :</p>\r\n<ul>\r\n<li>Menanyakan kepada customer apakah terdapat indikatos loss merah pada modem</li>\r\n<li>Modem dilokasi loss dan sudah diinformasikan bahwa apabila terdapat indikator loss merah kemungkinan besar terjadi masalah pada kabelnya</li>\r\n<li>Menginformasikan kepada customer bahwa akan dijadwalkan untuk dilakukan perbaikan di hari ini</li>\r\n</ul>","status":"closed","priority":"medium","created_by":5,"created_at":"2026-02-11 08:30:44","updated_at":"2026-02-18 16:53:05","last_activity":"2026-02-18 16:53:05","company_name":"M BADRUDIN","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Dimas Freelance","reply_count":2,"assignees":[{"type":"employee","value":"21","display_name":"Dimas Freelance"},{"type":"employee","value":"23","display_name":"Farhan Rafiansyah"},{"type":"role","value":"subscriber","display_name":"TS"},{"type":"role","value":"freelance","display_name":"FREELANCE"}]}