RECONNECT CUSTOMER BROADBAND A/N ASEP MULYANA

{"id":752,"customer_id":424,"ticket_type":"broadband","eyzet_customer_id":"21813nwgh20@lldn.net","eyzet_customer_name":"ASEP MULYANA","employee_id":15,"assigned_role":"","request_by":"ASEP MULYANA","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"RECONNECT CUSTOMER BROADBAND A/N ASEP MULYANA","description":"<ul>\r\n<li>Menerima informasi bahwa pelanggan ingin melakukan pengaktifan kembali layanan</li>\r\n</ul>","status":"closed","priority":"medium","created_by":5,"created_at":"2026-06-17 07:57:11","updated_at":"2026-06-20 14:57:42","last_activity":"2026-06-20 14:57:42","company_name":"ASEP MULYANA","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"M Fikri Abillah","reply_count":4,"assignees":[{"type":"employee","value":"15","display_name":"M Fikri Abillah"}],"images":"","replies":[{"id":1194,"user_id":5,"display_name":"Muhammad Naufal Iskandar","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: June 17, 2026 9:00 am<br>• Created By: Muhammad Naufal Iskandar<br>• Assigned To: M Fikri Abillah<br>• Status: changed from Open to In Progress","created_at":"2026-06-17 07:57:39"},{"id":1218,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal June 18, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-06-17 21:11:31"},{"id":1242,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal June 19, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-06-18 21:11:30"},{"id":1263,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal June 20, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-06-19 21:11:33"}]}