INSTALASI BROADBAND A/N DONI MARDIANTO

{"id":896,"customer_id":530,"ticket_type":"broadband","eyzet_customer_id":"6a56d5277623b999b303eacc","eyzet_customer_name":"DONI MARDIANTO","employee_id":15,"assigned_role":"","request_by":"DONI MARDIANTO","topic_id":1,"subtopic_id":1,"channel_id":1,"subject":"INSTALASI BROADBAND A/N DONI MARDIANTO","description":"<ul>\r\n<li>Permintaan pemasangan broadband oleh tim sales</li>\r\n</ul>","status":"closed","priority":"medium","created_by":32,"created_at":"2026-07-15 07:33:56","updated_at":"2026-07-16 08:19:12","last_activity":"2026-07-16 08:19:12","company_name":"DONI MARDIANTO","topic_name":"Technical","subtopic_name":"Installation","channel_name":"WhatsApp","status_label":"Closed","employee_name":"M Fikri Abillah","reply_count":3,"assignees":[{"type":"employee","value":"15","display_name":"M Fikri Abillah"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/Screenshot-2026-07-16-at-8.18.22-AM.png","replies":[{"id":1617,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: July 15, 2026 9:00 am<br>• Created By: Afifah Indriyani<br>• Assigned To: M Fikri Abillah<br>• Status: changed from Open to In Progress","created_at":"2026-07-15 07:35:35"},{"id":1626,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal July 16, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-07-15 21:11:33"},{"id":1628,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<ul>\r\n<li>Customer sudah terpasang dan aktif</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/Screenshot-2026-07-16-at-8.18.22-AM.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p>&nbsp;</p>","created_at":"2026-07-16 08:19:04"}]}