PERMASALAHAN PADA AKSES CORETAX

{"id":177,"customer_id":29,"ticket_type":"corporate","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":6,"assigned_role":"","request_by":"ZULFADLI","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"PERMASALAHAN PADA AKSES CORETAX","description":"<p>Mendapatkan laporan dari pak zul fadli jika menggunakan koneksi rafatek coretax sulit di akses<br />Meminta bantuan tim untuk melakukan pengecekan</p>","status":"closed","priority":"medium","created_by":8,"created_at":"2026-02-27 15:19:56","updated_at":"2026-02-28 10:32:22","last_activity":"2026-02-28 10:32:22","company_name":"PT DANUSARI MITRA SEJAHTERA (DMS)","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Tamri Ramadhan","reply_count":7,"assignees":[{"type":"employee","value":"6","display_name":"Tamri Ramadhan"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot_32.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot_33.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot_34.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot_79.png","replies":[{"id":274,"user_id":6,"display_name":"Tamri Ramadhan","reply_text":"<ul>\r\n<li>pertama belakukan tracroute terlebih lebih dahulu untuk ke coretax nya tembus melalui ip berapa dan mendapat kan ip coretax nya.</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot_32.png\" border=\"0\" alt=\"Attachment\" width=\"497\" style=\"max-width: 100%;height: 182px\" /></p>\r\n<ul>\r\n<li>Hasil Tracroute awal</li>\r\n</ul>\r\n<p>&nbsp;</p>\r\n<ul>\r\n<li>lalu mengalikan ip tujuan nya ke coretax ke ip Berbeda ke ip nya indbiz</li>\r\n<li>memasukan network coretax nya ke address-list via-indibiz</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot_33.png\" border=\"0\" alt=\"Attachment\" width=\"545\" style=\"max-width: 100%;height: 107px\" /></p>\r\n<p>&nbsp;</p>\r\n<ul>\r\n<li>Setalah di alihkan network coretax nya di lakukan tracrooute ulang untuk memastikan bahwa ip coretax sudah pindah ke ip tujuan address-list yang sudah di arahkan.</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot_34.png\" border=\"0\" alt=\"Attachment\" width=\"530\" style=\"max-width: 100%;height: 195px\" /></p>\r\n<ul>\r\n<li>setelah sudah pindah sesuai dengan yang di arhakan. mecoba meminta konfirmasi kembali ke user untuk di coba kembali</li>\r\n</ul>\r\n<p>&nbsp;</p>","created_at":"2026-02-27 15:54:49"},{"id":275,"user_id":1,"display_name":"fatwarachman","reply_text":"<p>sdh ada feedback dr customer blm?</p>","created_at":"2026-02-27 16:12:11"},{"id":276,"user_id":1,"display_name":"fatwarachman","reply_text":"<p>Sudah ada feedback dari customer?</p>","created_at":"2026-02-27 16:30:50"},{"id":277,"user_id":8,"display_name":"Ardani Sadid Khairullah","reply_text":"Informasi pak fadli coretax sudah bisa diakses\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot_79.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n&nbsp;","created_at":"2026-02-27 16:34:31"},{"id":278,"user_id":8,"display_name":"Ardani Sadid Khairullah","reply_text":"<p>Pak zul maaf</p>\r\n<p>&nbsp;</p>","created_at":"2026-02-27 16:35:21"},{"id":279,"user_id":1,"display_name":"fatwarachman","reply_text":"<p>Closed tiketnya kalo sdh solved</p>","created_at":"2026-02-27 16:54:21"},{"id":284,"user_id":1,"display_name":"fatwarachman","reply_text":"<p><span class=\"dwr-mention\" data-user-id=\"8\">@Ardani Sadid Khairullah</span> </p>","created_at":"2026-02-28 09:38:23"}]}