MANAGE SERVICE - PT DANUSARI MITRA SEJAHTERA

{"id":892,"customer_id":29,"ticket_type":"corporate","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":32,"assigned_role":"noc","request_by":"ZULFADLI","topic_id":1,"subtopic_id":3,"channel_id":4,"subject":"MANAGE SERVICE - PT DANUSARI MITRA SEJAHTERA","description":"<p>Manage service PT danusari mitra sejahtera</p>","status":"closed","priority":"high","created_by":8,"created_at":"2026-07-14 16:58:31","updated_at":"2026-07-22 18:31:18","last_activity":"2026-07-22 18:31:18","company_name":"PT DANUSARI MITRA SEJAHTERA (DMS)","topic_name":"Technical","subtopic_name":"Managed Services","channel_name":"Direct Info","status_label":"Closed","employee_name":"Afifah Indriyani","reply_count":4,"assignees":[{"type":"employee","value":"32","display_name":"Afifah Indriyani"},{"type":"role","value":"noc","display_name":"NOC"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/dms-1.jpeg, https://portaljagad.rafatek.net/wp-content/uploads/2026/07/dms-2.jpeg, https://portaljagad.rafatek.net/wp-content/uploads/2026/07/Screenshot-2026-07-22-093802.png, https://portaljagad.rafatek.net/wp-content/uploads/2026/07/Screenshot-2026-07-22-094124.png, https://portaljagad.rafatek.net/wp-content/uploads/2026/07/Screenshot-2026-07-22-092308.png","replies":[{"id":1622,"user_id":8,"display_name":"Ardani Sadid Khairullah","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: July 20, 2026 9:00 am<br>• Created By: Ardani Sadid Khairullah<br>• Assigned To: Afifah Indriyani, NOC<br>• Status: changed from Open to In Progress","created_at":"2026-07-15 10:52:50"},{"id":1693,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<p>Setelah koordinasi dengan PIC di lokasi, yang bersangkutan menyampaikan bahwa belum bersedia untuk pelaksanaan service sesuai jadwal yang telah ditentukan. Untuk manage service, dijadwalkan ulang di hari Rabu, 22 Juli 2026.</p>","created_at":"2026-07-20 07:40:02"},{"id":1694,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: July 22, 2026 9:00 am<br>• Created By: Afifah Indriyani<br>• Assigned To: Afifah Indriyani, NOC","created_at":"2026-07-20 07:40:18"},{"id":1741,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<p>Telah dilakukan manage service yang meliputi monitoring kondisi layanan dan pengecekan konektivitas. Hasil pengecekan menunjukkan seluruh parameter berada dalam kondisi normal. Tidak ditemukan issue atau packet loss. Saat ini layanan dinyatakan normal dan akan tetap dimonitor secara berkala.</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/dms-1.jpeg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/dms-2.jpeg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/Screenshot-2026-07-22-093802.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/Screenshot-2026-07-22-094124.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/Screenshot-2026-07-22-092308.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p>&nbsp;</p>\r\n<p>&nbsp;</p>","created_at":"2026-07-22 18:30:39"}]}