Ticket / SMA PLUS YPHB
Tidak bisa akses folder komputer server dari komputer lain
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 27Closed 26Resolved 1
Meta
Customer SMA PLUS YPHBStatus closedPattern WiFi / router local slow
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #717 | closed | MODEM ERROR A/N SITI SANIAH |
| #664 | closed | DISMANTLE ROUTER TPPAS NAMBO |
| #654 | closed | PERBAIKAN KONEKSI SINYAL MODEM TIDAK SAMPAI A/N MUHAMMAD WAHYUDI |
| #640 | closed | PERBAIKAN MODEM ERROR A/N AYU WANTIRA |
| #570 | closed | PERGANTIAN PERANGKAT |
| #560 | closed | GANTI MODEM - AN FERRY CS |
| #509 | closed | PERMASALAHAN PPPOE PADA ROUTER ROUDUS |
| #495 | closed | PENGECEKAN IP PUBLIC IAIN |
| #463 | closed | PERBAIKAN CORPORATE - PT ALAM NGARIUNG SEJAHTERA |
| #452 | closed | PERBAIKAN CORPORATE - PT ALAM NGARIUNG SEJAHTERA |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #668 | closed | PERGANTIAN PERANGKAT (CONVERTER) |
| #371 | closed | MELAKUKAN PENARIKAN BACK UP LINK KE SERVER |
| #333 | closed | PENARIKAN LINK BACKUP YPHB |
| #162 | closed | INTERNET LEMOT DAN SPEEDTES UPLOAD KECIL |
| #135 | closed | Pergantin AP unifi Exsisting Unifi AC HD Dengan Unifi U6 Enterprise |
| #65 | closed | Speedtes tidak sebanding |
| #47 | closed | Pengecekan Jaringan Internal sekolah |
| #46 | closed | INI TES Tiket dengan notifikasi WA |
| #15 | closed | KONEKSI DOWN |
Raw JSON
{"id":434,"customer_id":12,"ticket_type":"corporate","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":6,"assigned_role":"noc","request_by":"AHMAD SANTIAJI","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"Tidak bisa akses folder komputer server dari komputer lain","description":"<p>dapat laporan dari AJI di sekolah untuk akses folder komputer server tidak bisa dari beda netwrok.</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/WhatsApp-Image-2026-04-14-at-14.39.04.jpeg\" border=\"0\" alt=\"Attachment\" width=\"500\" style=\"max-width: 100%;height: 246px\" /></p>\r\n<p> </p>\r\n<p>langkah pengecekan</p>\r\n<ul>\r\n<li>mencoba ping ip server nya hasil nya replay bisa walaupun beda network</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/WhatsApp-Image-2026-04-15-at-07.52.40.jpeg\" border=\"0\" alt=\"Attachment\" width=\"750\" style=\"max-width: 100%;height: 422px\" /></p>\r\n<ul>\r\n<li>lalu mencoba menginfo kan ke user jika di coba di satu netwrok dengan server hasil nya normal bisa</li>\r\n</ul>\r\n<p> </p>\r\n<p>tindakan mengecek settingn pada router sekolah nya</p>\r\n<ul>\r\n<li>mencoba mematika filter rule blok dns pada firewall di router nya</li>\r\n</ul>\r\n<p> </p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/Screenshot_37-1.png\" border=\"0\" alt=\"Attachment\" width=\"1174\" style=\"max-width: 100%;height: 259px\" /></p>\r\n<p> </p>\r\n<ul>\r\n<li>mecoba kofirmasi ke pihak user di sekolah untuk di coba kembali.</li>\r\n<li>infor masih dari user sudah bisa sudah normal bisa di akses walapun beda netwrok</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/WhatsApp-Image-2026-04-15-at-09.51.26-1.jpeg\" border=\"0\" alt=\"Attachment\" width=\"1092\" style=\"max-width: 100%;height: 648px\" /></p>\r\n<p> </p>\r\n<p> </p>\r\n<p> </p>","status":"closed","priority":"medium","created_by":6,"created_at":"2026-04-15 10:04:30","updated_at":"2026-04-17 10:06:11","last_activity":"2026-04-17 10:06:11","company_name":"SMA PLUS YPHB","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Tamri Ramadhan","reply_count":0,"assignees":[{"type":"employee","value":"6","display_name":"Tamri Ramadhan"},{"type":"role","value":"noc","display_name":"NOC"}]}