Ticket / PT DANUSARI MITRA SEJAHTERA (DMS)
PENGECEKAN LINK WEB YANG TIDAK BISA DIAKSES
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 115Closed 106Resolved 1
Meta
Customer PT DANUSARI MITRA SEJAHTERA (DMS)Status closedPattern General connectivity / misc
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1305 | open | RELOKASI MODEM SUNNAH SAEPUL |
| #1294 | in_progress | PENARIKAN KABEL ODP 14.1.7 |
| #1286 | open | GANTI ADAPTOR AN LIANAH |
| #1272 | in_progress | GANTI MODEM A//N ADINDA NURUL FADILAH |
| #1250 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1212 | closed | MANAGE SERVICE PT DANUSARI MITRA SEJAHTERA 10/09/26 |
| #1202 | closed | PERBAIKAN OP.5.1.12 KP SAWAH |
| #1201 | closed | PERBAIKAN OP.16.1.3/8 GG AMIL |
| #1196 | closed | MASUKAN KATASANDI AN Adi Tarmiadi |
| #1157 | closed | PERBAIKAN ODP 3.1.2, 3.1.3, 3.1.7 PONDOK KENCANA |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1215 | closed | KONEKSI LAMBAT - PT DMS 20/09/26 |
| #1214 | closed | PENGECEKAN WEBSITE PT DMS 17/08/2026 |
| #1213 | closed | PENGECEKAN WEBSITE PT DMS 16/08/2026 |
| #1212 | closed | MANAGE SERVICE PT DANUSARI MITRA SEJAHTERA 10/09/26 |
| #1211 | closed | PENGECEKAN WEBSITE PT DMS 07/09/2026 |
| #892 | closed | MANAGE SERVICE - PT DANUSARI MITRA SEJAHTERA |
| #483 | closed | PERBAIKAN CORPORATE - PT DANUSARI MITRA SEJAHTERA |
| #177 | closed | PERMASALAHAN PADA AKSES CORETAX |
| #81 | closed | MENGECEK LINK WEBSITE YANG TIDAK BISA DI AKSES |
Raw JSON
{"id":48,"customer_id":29,"ticket_type":"corporate","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":4,"assigned_role":"noc","request_by":"ZUL","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"PENGECEKAN LINK WEB YANG TIDAK BISA DIAKSES","description":"<ul>\r\n<li>\r\n<p data-path-to-node=\"5,0,0\"><b data-path-to-node=\"5,0,0\" data-index-in-node=\"0\">Pukul 14:43 WIB:</b> Diterima laporan dari pihak <b data-path-to-node=\"5,0,0\" data-index-in-node=\"45\">DMS</b> bahwa layanan aplikasi pada tautan <code data-path-to-node=\"5,0,0\" data-index-in-node=\"84\">https://eosmosys.jabarprov.go.id</code> tidak dapat diakses (Down/Unreachable).</p>\r\n</li>\r\n<li>\r\n<p data-path-to-node=\"5,1,0\"><b data-path-to-node=\"5,1,0\" data-index-in-node=\"0\">Pukul 14:54 WIB:</b> Tim teknis melakukan mitigasi dengan mengarahkan (pointing) link tersebut ke <b data-path-to-node=\"5,1,0\" data-index-in-node=\"94\">IP Public Rafatek: 103.249.18.202</b>.</p>\r\n</li>\r\n<li>\r\n<p data-path-to-node=\"5,2,0\"><b data-path-to-node=\"5,2,0\" data-index-in-node=\"0\">Tindakan Verifikasi:</b> Telah dilakukan uji coba akses melalui koneksi VPN, dan aplikasi terkonfirmasi sudah dapat diakses kembali dengan normal.</p>\r\n</li>\r\n<li>\r\n<p data-path-to-node=\"5,3,0\"><b data-path-to-node=\"5,3,0\" data-index-in-node=\"0\">Penyelesaian:</b> Informasi pemulihan layanan telah disampaikan kembali kepada pihak user/DMS untuk dilakukan pengecekan di sisi pengguna.</p>\r\n</li>\r\n</ul>","status":"closed","priority":"medium","created_by":4,"created_at":"2026-02-06 22:42:51","updated_at":"2026-02-18 16:53:05","last_activity":"2026-02-18 16:53:05","company_name":"PT DANUSARI MITRA SEJAHTERA (DMS)","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Muhamad Cahyo Wicaksono","reply_count":0,"assignees":[{"type":"employee","value":"4","display_name":"Muhamad Cahyo Wicaksono"},{"type":"role","value":"noc","display_name":"NOC"}],"images":"","replies":[]}