Ticket / PT DANUSARI MITRA SEJAHTERA (DMS)
PENGECEKAN LINK WEB YANG TIDAK BISA DIAKSES
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 68Closed 64Resolved 1
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Customer PT DANUSARI MITRA SEJAHTERA (DMS)Status closedPattern General connectivity / misc
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #713 | open | PERBAIKAN BROADBAND - MIRANTI BARA MALIK |
| #712 | in_progress | PENARIKAN KABEL 12CORE DI PENGKOLAN SINBAR |
| #707 | in_progress | REQUEST PEMINDAHAN PERANGKAT A/N M AUFA AKMAL |
| #698 | closed | PEMINDAHAN LOKASI MODEM |
| #674 | closed | KONEKSI OFFLINE M AUFA AKMAL |
| #673 | closed | PEMBUATAN LAPORAN MONITORING DAN PERFORMA JARINGAN PPKS - PERIODE MEI |
| #672 | closed | PENGECEKAN CUSTOMER BROADBAND A/N LUTHFI HERAWATI |
| #665 | closed | PERBAIKAN MITRA CISASAH |
| #653 | closed | PERBAIKAN KONEKSI ERROR A/N M AUFA AKMAL |
| #648 | closed | Rekapitulasi dan Analisis Permasalahan Periode Mei 2026 |
Raw JSON
{"id":48,"customer_id":29,"ticket_type":"corporate","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":4,"assigned_role":"noc","request_by":"ZUL","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"PENGECEKAN LINK WEB YANG TIDAK BISA DIAKSES","description":"<ul>\r\n<li>\r\n<p data-path-to-node=\"5,0,0\"><b data-path-to-node=\"5,0,0\" data-index-in-node=\"0\">Pukul 14:43 WIB:</b> Diterima laporan dari pihak <b data-path-to-node=\"5,0,0\" data-index-in-node=\"45\">DMS</b> bahwa layanan aplikasi pada tautan <code data-path-to-node=\"5,0,0\" data-index-in-node=\"84\">https://eosmosys.jabarprov.go.id</code> tidak dapat diakses (Down/Unreachable).</p>\r\n</li>\r\n<li>\r\n<p data-path-to-node=\"5,1,0\"><b data-path-to-node=\"5,1,0\" data-index-in-node=\"0\">Pukul 14:54 WIB:</b> Tim teknis melakukan mitigasi dengan mengarahkan (pointing) link tersebut ke <b data-path-to-node=\"5,1,0\" data-index-in-node=\"94\">IP Public Rafatek: 103.249.18.202</b>.</p>\r\n</li>\r\n<li>\r\n<p data-path-to-node=\"5,2,0\"><b data-path-to-node=\"5,2,0\" data-index-in-node=\"0\">Tindakan Verifikasi:</b> Telah dilakukan uji coba akses melalui koneksi VPN, dan aplikasi terkonfirmasi sudah dapat diakses kembali dengan normal.</p>\r\n</li>\r\n<li>\r\n<p data-path-to-node=\"5,3,0\"><b data-path-to-node=\"5,3,0\" data-index-in-node=\"0\">Penyelesaian:</b> Informasi pemulihan layanan telah disampaikan kembali kepada pihak user/DMS untuk dilakukan pengecekan di sisi pengguna.</p>\r\n</li>\r\n</ul>","status":"closed","priority":"medium","created_by":4,"created_at":"2026-02-06 22:42:51","updated_at":"2026-02-18 16:53:05","last_activity":"2026-02-18 16:53:05","company_name":"PT DANUSARI MITRA SEJAHTERA (DMS)","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Muhamad Cahyo Wicaksono","reply_count":0,"assignees":[{"type":"employee","value":"4","display_name":"Muhamad Cahyo Wicaksono"},{"type":"role","value":"noc","display_name":"NOC"}]}