Ticket / TAUFIK HIDAYAT
KONEKSI LOSS - AN TAUFIK HIDAYAT
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer TAUFIK HIDAYATStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #608 | closed | PERBAIKAN CUSTOMER A/N TAUFIK HIDAYAT |
| #321 | closed | KONEKSI OFF - AN TAUFIK HIDAYAT |
| #294 | closed | REDAMAN TINGGI A/N TAUFIK HIDAYAT |
| #292 | closed | PERBAIKAN BROADBNAD A/N TAUFIK HIDAYAT |
| #262 | resolved | MODEM LOSS - A/N TAUFIK HIDAYAT |
| #227 | closed | INSTALLASI BROADBAND - TAUFIK HIDAYAT |
Raw JSON
{"id":210,"customer_id":127,"ticket_type":"broadband","eyzet_customer_id":"22331wyqb20@lldn.net","eyzet_customer_name":"TAUFIK HIDAYAT","employee_id":0,"assigned_role":"subscriber","request_by":"TAUFIK HIDAYAT","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"KONEKSI LOSS - AN TAUFIK HIDAYAT","description":"<p>Menerima laporan dari customer broadband an Taufik Hidayat ,bahwa terdapat loss merah pada modem dan customer terpantau offline di eyzet</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/Screenshot-2026-03-03-140017.png\" border=\"0\" alt=\"Attachment\" width=\"392\" style=\"max-width: 100%;height: 243px\" /></p>\r\n<p> </p>","status":"closed","priority":"medium","created_by":25,"created_at":"2026-03-03 14:03:54","updated_at":"2026-03-04 08:35:03","last_activity":"2026-03-04 08:35:03","company_name":"TAUFIK HIDAYAT","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"","reply_count":2,"assignees":[{"type":"role","value":"subscriber","display_name":"TS"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/Screenshot-2026-03-03-140017.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/03/7297.jpg","replies":[{"id":327,"user_id":13,"display_name":"Muhammad Ridwan","reply_text":"<p>Modem costumer loss di karenakan pig tail di odp putus, di lakukan penyambungan ulang di odp</p>","created_at":"2026-03-04 08:33:04"},{"id":329,"user_id":14,"display_name":"Ronald Maradona","reply_text":"<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/7297.jpg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\nkabel pelanggan putus\r\n\r\npenyelesaian di sambung kembali\r\n\r\nredaman modem-24\r\n\r\nmodem aktif lagi\r\n\r\n ","created_at":"2026-03-04 08:34:36"}]}