Ticket / TAUFIK HIDAYAT
MODEM LOSS - A/N TAUFIK HIDAYAT
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 335Closed 322Resolved 11
Meta
Customer TAUFIK HIDAYATStatus resolvedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #720 | in_progress | MODEM LOSS A/N SITI NURLAELASARI |
| #719 | open | MODEM LOSS - AN ENI SORAYA |
| #709 | closed | MODEM LOSS A/N LINAWATI |
| #708 | closed | MODEM LOSS A/N KASIHATI TELAUMBANUA |
| #706 | closed | PERBAIKAN MODEM LOSS A/N INDRA KURNIAWAN |
| #703 | resolved | PERBAIKAN ODP 1.6.4/8 |
| #696 | closed | MODEM LOSS - A/N MUHAMMAD DODI |
| #690 | closed | MODEM LOSS A/N INAH KARSINAH |
| #688 | closed | Modem LOSS A/N SUDIRA JAIM |
| #686 | closed | PERBAIKAN MODEM LOSS A/N EUIS NURJANAH |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #608 | closed | PERBAIKAN CUSTOMER A/N TAUFIK HIDAYAT |
| #321 | closed | KONEKSI OFF - AN TAUFIK HIDAYAT |
| #294 | closed | REDAMAN TINGGI A/N TAUFIK HIDAYAT |
| #292 | closed | PERBAIKAN BROADBNAD A/N TAUFIK HIDAYAT |
| #227 | closed | INSTALLASI BROADBAND - TAUFIK HIDAYAT |
| #210 | closed | KONEKSI LOSS - AN TAUFIK HIDAYAT |
Raw JSON
{"id":262,"customer_id":127,"ticket_type":"broadband","eyzet_customer_id":"22331wyqb20@lldn.net","eyzet_customer_name":"TAUFIK HIDAYAT","employee_id":13,"assigned_role":"","request_by":"TAUFIK HIDAYAT","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"MODEM LOSS - A/N TAUFIK HIDAYAT","description":"<p>Pada Hari Kamis, 12 Maret 2026 salah satu Customer BroadBand mengalami permasalahan pada modem di lokasi</p>\r\n<ul>\r\n<li>Mendapatkan informasi dari customer bahwa modem di lokasi terdapat indikator loss merah yang kemungkinan terdapat kendala pada kabel atau modem di lokasi yang menyebabkan koneksi tidak dapat digunakan oleh customer</li>\r\n<li>Saat di pantau melalui eyzet customer tersebut terpantau Offline</li>\r\n</ul>\r\n<p>Memberitahu customer bahwa akan dibuatkan jadwal terlebih dahulu untuk di lakukannya pengecekan oleh tim ke lokasi customer</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/LOSS.png\" border=\"0\" alt=\"Attachment\" width=\"742\" style=\"max-width: 100%;height: 519px\" /></p>\r\n<p> </p>","status":"resolved","priority":"medium","created_by":20,"created_at":"2026-03-12 14:05:21","updated_at":"2026-03-14 10:20:21","last_activity":"2026-03-14 10:20:21","company_name":"TAUFIK HIDAYAT","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Resolved","employee_name":"Muhammad Ridwan","reply_count":2,"assignees":[{"type":"employee","value":"13","display_name":"Muhammad Ridwan"},{"type":"employee","value":"14","display_name":"Ronald Maradona"}]}