Ticket / TAUFIK HIDAYAT
MODEM LOSS - A/N TAUFIK HIDAYAT
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer TAUFIK HIDAYATStatus resolvedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #608 | closed | PERBAIKAN CUSTOMER A/N TAUFIK HIDAYAT |
| #321 | closed | KONEKSI OFF - AN TAUFIK HIDAYAT |
| #294 | closed | REDAMAN TINGGI A/N TAUFIK HIDAYAT |
| #292 | closed | PERBAIKAN BROADBNAD A/N TAUFIK HIDAYAT |
| #227 | closed | INSTALLASI BROADBAND - TAUFIK HIDAYAT |
| #210 | closed | KONEKSI LOSS - AN TAUFIK HIDAYAT |
Raw JSON
{"id":262,"customer_id":127,"ticket_type":"broadband","eyzet_customer_id":"22331wyqb20@lldn.net","eyzet_customer_name":"TAUFIK HIDAYAT","employee_id":13,"assigned_role":"","request_by":"TAUFIK HIDAYAT","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"MODEM LOSS - A/N TAUFIK HIDAYAT","description":"<p>Pada Hari Kamis, 12 Maret 2026 salah satu Customer BroadBand mengalami permasalahan pada modem di lokasi</p>\r\n<ul>\r\n<li>Mendapatkan informasi dari customer bahwa modem di lokasi terdapat indikator loss merah yang kemungkinan terdapat kendala pada kabel atau modem di lokasi yang menyebabkan koneksi tidak dapat digunakan oleh customer</li>\r\n<li>Saat di pantau melalui eyzet customer tersebut terpantau Offline</li>\r\n</ul>\r\n<p>Memberitahu customer bahwa akan dibuatkan jadwal terlebih dahulu untuk di lakukannya pengecekan oleh tim ke lokasi customer</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/LOSS.png\" border=\"0\" alt=\"Attachment\" width=\"742\" style=\"max-width: 100%;height: 519px\" /></p>\r\n<p> </p>","status":"resolved","priority":"medium","created_by":20,"created_at":"2026-03-12 14:05:21","updated_at":"2026-03-14 10:20:21","last_activity":"2026-03-14 10:20:21","company_name":"TAUFIK HIDAYAT","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Resolved","employee_name":"Muhammad Ridwan","reply_count":2,"assignees":[{"type":"employee","value":"13","display_name":"Muhammad Ridwan"},{"type":"employee","value":"14","display_name":"Ronald Maradona"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/LOSS.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/03/12208.jpg, http://portaljagad.rafatek.net/wp-content/uploads/2026/03/topi.png","replies":[{"id":419,"user_id":14,"display_name":"Ronald Maradona","reply_text":"<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/12208.jpg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\npiktael di modem putus, di sambung ulang redaman -24 modem aktif lagi\r\n\r\n ","created_at":"2026-03-13 10:50:47"},{"id":421,"user_id":22,"display_name":"Noc Rafatek","reply_text":"<p>Terkait Perbaikan A/n Taufik Hidayat saat ini sudah online kembali dan informasi dari customer saat ini sudah bisa digunakan kembali oleh customer di lokasi</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/topi.png\" border=\"0\" alt=\"Attachment\" width=\"467\" style=\"max-width: 100%;height: 324px\" /></p>\r\n<p> </p>","created_at":"2026-03-14 10:19:11"}]}