Ticket / TAUFIK HIDAYAT
KONEKSI OFF - AN TAUFIK HIDAYAT
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 236Closed 232Resolved 3
Meta
Customer TAUFIK HIDAYATStatus closedPattern ONU online but no internet
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1273 | closed | SETTING MODEM DI LOKASI CUSTOMER AN NURUL KHOERUNNISA |
| #1266 | closed | PORT PCI LAN CARD MATI PADA PC SERVER |
| #1253 | closed | PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON |
| #1248 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1247 | closed | PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01 |
| #1246 | closed | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN |
| #1228 | open | PENGECEKAN PERANGKAT ROUDUS TRENGGALEK |
| #1217 | closed | KONEKSI STUCK - Z3 14/09/26 |
| #1216 | closed | KONEKSI DOWN - SMKN 1 GUNUNG PUTRI |
| #1214 | closed | PENGECEKAN WEBSITE PT DMS 17/08/2026 |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #608 | closed | PERBAIKAN CUSTOMER A/N TAUFIK HIDAYAT |
| #294 | closed | REDAMAN TINGGI A/N TAUFIK HIDAYAT |
| #292 | closed | PERBAIKAN BROADBNAD A/N TAUFIK HIDAYAT |
| #262 | resolved | MODEM LOSS - A/N TAUFIK HIDAYAT |
| #227 | closed | INSTALLASI BROADBAND - TAUFIK HIDAYAT |
| #210 | closed | KONEKSI LOSS - AN TAUFIK HIDAYAT |
Raw JSON
{"id":321,"customer_id":197,"ticket_type":"broadband","eyzet_customer_id":"122026000082@btr.net","eyzet_customer_name":"TAUFIK HIDAYAT","employee_id":10,"assigned_role":"subscriber","request_by":"TAUFIK HIDAYAT","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"KONEKSI OFF - AN TAUFIK HIDAYAT","description":"<p>Customer mengeluh selalu terjadi koneksi off ,namun perangkat di lokasi nyala</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/Screenshot-2026-03-28-134803.png\" border=\"0\" alt=\"Attachment\" width=\"730\" style=\"max-width: 100%;height: 481px\" /></p>\r\n<p> </p>","status":"closed","priority":"medium","created_by":25,"created_at":"2026-03-28 13:54:27","updated_at":"2026-04-08 08:48:44","last_activity":"2026-04-08 08:48:44","company_name":"TAUFIK HIDAYAT","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Dede Doni","reply_count":1,"assignees":[{"type":"employee","value":"10","display_name":"Dede Doni"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/Screenshot-2026-03-28-134803.png, https://portaljagad.rafatek.net/wp-content/uploads/2026/04/1000288742.jpg","replies":[{"id":577,"user_id":10,"display_name":"Dede Doni","reply_text":"Telah D lakukan perbaikan ke rumah customer\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/1000288742.jpg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n ","created_at":"2026-04-08 08:48:16"}]}